Quality Recording Solutions Give Very Best Hints About Call Loggers In Huntsville, AL
Our mission right here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety professionals. We're going to do all these through the use of customized and friendly services and it will be possible with our up-to-date, trustworthy and affordable voice and data recording samples for public safety and support agencies in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may anticipate that we already have the tools to deal with businesses in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They pay attention to the hard work and work balance of their employees. They fully understand that taking care of a happy and fulfilled team of professionals can give them better quality service and customer relations so they've got always been focusing on this aspect.
We have over 4 decades of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the corporation actually begins on the culture and personal relationships with the customers. We can undoubtedly provide the best technical and individualized customer service while we're doing what we do. We always kept our growth intentional and targeted and we're centering on quality. We've got been supplying a great product line in the Eventide Recording Equipment. Our existing solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS is also helping legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support for the products for 7 years.
You could have a look at our website to learn more about us, our product and the services that we provide. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Area
We're serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very eager to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a fantastic and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
His favorite assistance is: take care of your clients or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the needs of the clients and he is also the one who handles our team to be sure that everything will be properly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide terrific services to clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is a multi-tasker and he always guarantees that our technology will be up to date and efficiently running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he recognizes that the a playback of a call can definitely help someone else.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that is both secure and reliable? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are really simple to use with the help of the MediaWorks software and it'll be accessible on the internet or your desktop application, which would make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also increases its software on a regular basis to help meet the demands of the buyers and at QRS keep the system updated.
If you would like to understand more about MediaWorks, you could read it on the MediaWorks tab and find out about the features of the software. You may call us now if you really need to set up a live demo of the product and we're going to show how may help you.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might enable you to connect your NexLog Recorder. You can access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even permit you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also permit you to organize groups of linked calls on the saved incidents since every incident will absolutely be managed through a focused tab together with its graphical timeline view. This could be a good strategy to control multiple incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and allow you to construct a complete set of related media or calls. If you would like to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always committed to the products that we supply and the personal experience as buyers. It's very important to satisfy our clientele and we are going to do everything to ensure that you will be pleased and your units could be effectively installed. We also have skilled field engineers which are proud of their speedy service and product installation in Athens, GA.
The service department will invariably be prepared to take care of the system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions can undoubtedly provide multiples of service agreements in Meridian, MS to suit the demands of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that would fit your needs.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You need to also anticipate software improvements and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There may also be software updates included together with remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer could be paying for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring can also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could be able to offer complimentary web training throughout the warranty period to be sure that your team can have the knowledge to use the software. We want you to have fun and enjoy the experience with the merchandise so we will ensure that you are confident in using the tools. We will make sure that we can offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
During the sessions, you and the team will be guided step by step on the features of the software. Our goal is to help you learn everything that you must discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We can even offer you reconditioned systems that were refurbished to the main performance specifications. You have to call us right now to learn more.