Quality Recording Solutions Offer You Professional Assistance On Call Loggers In Jacksonville, Florida
Our mission at Quality Recording Solutions is to actually provide a more secure community for everybody and to support public safety experts. We would like to do these through customized and friendly services. All of these could be possible with our up-to-date, reliable and affordable voice and data recording samples for public safety and support organizations in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to handle and offer the requirements of organizations in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They understand that nurturing a fulfilled team of professionals may offer higher quality service and customer relations.
We've got more than 40 years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the corporation actually starts on the culture and personal relationships with clientele. We can undoubtedly provide the best technical and individualized customer service while we're doing what we do. We always kept our growth deliberate and focused and we're focusing on quality. We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS may even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You could always check our website to know more about us, our products and services. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We are supplying services to different organizations situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an excellent and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and creates surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he handles our team to be sure that they could implement everything properly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the demands of the clients and provide them with the best products and services.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running effectively.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is dependable and he is proven to inspire others through his work as he understands that a playback of a call will help someone else.
The Products:
Eventide
Do you wish to look for an simple to use recording solution that is both dependable and secure? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are really simple to use over the aid of MediaWorks software that you may access on the internet or a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance continuously frequently to make certain that they are going to meet the demands of the customers. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to understand about its capabilities. If you'd like to have a live demo of the product, you can call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You may access this through the web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software will even permit you to organize groups of connected calls to saved incidents. Every incident would really be available for management on a focused tab along with a graphical timeline view. This may allow you to handle multiple incidents in one screen.
When the additional calls are located already, they're going to certainly be copied through an existing incident and enable you to build-up a complete set of related media or calls. To make sure that it will be easier in the foreseeable future, incidents may be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always devoted to the products that we deliver and also your personal experience as customers. It's important to satisfy our clients and we're going to do our best to do everything to make sure that you'll be pleased and your units could be installed. We have skilled field engineers that takes pride in their speedy service and product installation in Lake City, FL.
The service department is prepared to take care of your system together with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you are going to have a specialist system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Tupelo, MS to help suit the needs of the agency. Our typical offerings will typically fall into 3 classes, but we can create custom maintenance plans that might fit the requirements of the clients.
Regular
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor can be included. You could also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There will be some software improvements and remote monitoring. In this kind of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software updates will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This will ensure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the products and we will do everything to make sure that you will be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this probable, we can provide you with on-site training at enough time of the installation and we will offer web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team will be guided through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice logger as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. To learn more info about the service, you could contact us right now.