Quality Recording Solutions Give Professional Recommends About 911 Recorders In Birmingham, AL
Our mission here in Quality Recording Solutions is to make the communities a safer place, offer support to the public safety professionals and to accomplish these over the best services probable. We might make this probable by supplying updated, inexpensive, effective and trusted voice and data recordings to public safety and support companies in the Southeast.
We have tons of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government establishments and more so you may already anticipate that we've got everything to offer the demands of agencies in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The organization always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and also work balance of their employees. They fully understand that nurturing a happy and satisfied team of professionals can give them higher quality service and customer relations so they've got always been focusing on this aspect.
We have over forty years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will certainly know us.
The value of the corporation actually starts on the culture and personal relationships with customers. We are going to be able to offer unparalleled technical and customized customer service while we do what we do. We always kept our growth deliberate and targeted and we're focusing on quality. We've got been giving an excellent product line in the Eventide Recording Equipment. Our existing solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support for the items for 7 years.
You should check our website to learn more about us, the products that we offer and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're supplying services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're certainly excited to offer wonderful quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the demands of the clients.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better because you would find out about the needs and wants of individuals.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the business. He was a multi-tasker and he always makes sure that our technology is updated and running correctly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trustworthy and he is recognized to inspire others through his work as he sees that a playback of a call can help somebody else.
Our Products:
Eventide
Do you would like to search for a secure, trusted and simple to use recording solution? You don't have to look elsewhere since the Eventide recording solution is what you are searching for!
These recorders are incredibly simple to use through the MediaWorks software and it could be accessed through the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software on a regular basis to help meet the demands of the buyers and at QRS keep the system up-to-date.
If you would like to learn more about MediaWorks, you can read it on the MediaWorks tab and find out about the features of the software. You can call us now if you really need to set up a live demo of the product and we will show how may help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service might also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You are going to be able to access it using your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software could also enable you to organize groups of linked calls into saved incidents. Every incident can then be managed on a committed tab together with its very own graphical timeline view. This can allow you to control different incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the foreseeable future, incidents may be saved remotely on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as buyers. We always pay attention to your satisfaction more than anything else and we're going to do everything to ensure that you'll be pleased and your units will be effectively installed. We've got skilled engineers who are proud of their great service and product installation in Rome, GA.
We also have service departments that are prepared to take care of your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we will combine our efforts to ensure that you may have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Huntsville, AL to suit the demands of the agency. Our offerings will typically fall into 3 classes, but we will offer custom maintenance plans that can fit the needs of the consumers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you may anticipate that there would be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. There may also be software improvements and remote monitoring. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software updates might be available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions will offer the best complimentary web training in the warranty period to be sure that the team may have the knowledge to use the software. We want you to enjoy the use of our products so we are going to ensure that you are going to be confident to make use of these tools. We will offer you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team could be guided in the procedure and learn about the features of the software. Our primary goal is to help you use the product easily and understand all the features that it may offer.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you could maintain the performance of your voice logger as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. You can contact us to learn more info on the service and purchasing of the refurbished systems.