QRS (Quality Recording Solutions) Give You Very Best Advice On Voice Recorders In Chattanooga, TN
Our mission here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety specialists. We want to do all these with the usage of customized and friendly services and all of it will be feasible with our up-to-date, inexpensive and trustworthy voice and data recordings meant for public safety and support businesses situated in the Southeast.
We are giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may expect that we have everything that the companies in Panama City, FL.
The History And Culture Of The business
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The business has always maintained its core values, strong devotion to family values, tough work and also work balance for all the employees.
This is the reason why the corporation has long been flourishing over the years. We all know that to be able to offer better quality service and customer relations, we need to have a happy and fulfilled team of experts. We have more than 40 years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. Basically, responders, officials and also telecommunicators know who we're.
The value of the business begins on the culture and personal relationships with the clientele. We can provide unparalleled technical and customized customer service while we offer what we do. We will always keep our growth focused and deliberate and we are going to also concentrate on quality.
We've got been providing a terrific product line in the Eventide Recording Equipment. Our solutions can provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for no less than 7 years for all our products.
You could have a look at our website to learn more about us, our product and the services that we offer. We might also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the help of giveaways and contributions to customer websites and festivities.
Service Location
We are providing our services to various organizations located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are certainly eager to give terrific quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John definitely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and creates surveys to installation and training.
He is always committed to meet the requirements of every customer to the best of his ability and he manages our team to ensure that they could implement everything correctly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the customers and provide them with the best products and services.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trustworthy and he is proven to inspire others through his work as he understands that a playback of a call can help somebody else.
Our Products:
Eventide
Do you wish to hunt for a secure, reputable and easy to use recording solution? You do not have to look elsewhere because Eventide recording solutions is what you are searching for.
These recorders are very easy to use over the MediaWorks software and it could be accessed over the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the clients and we're QRS will keep your system updated.
If you would like to understand more about MediaWorks, you could read it on the MediaWorks tab and learn about the features of the software. You could contact us if you would like to set up a live demo of the product and we are going to show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This may enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You could access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay rapidly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software may even enable you to organize groups of linked calls to saved incidents. Every incident would really be available for management on a committed tab along with a graphical timeline view. This may permit you to handle different incidents in one screen.
When the additional calls are located already, they will certainly be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To make sure that it is going to be easier in the future, incidents might be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always committed to the products that we deliver and also your personal experience as consumers. Your satisfaction is always important to us and we're going to do everything to ensure that you will be pleased and your units will be installed correctly. We also have skilled field engineers that is very proud of their speedy service and product installation in Rome, GA.
The service department is prepared to take care of your system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you are going to be equipped with a professional system.
Service
Quality Recording Solutions can provide multiples of service agreements in Jackson, MS to suit the requirements of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that could fit your needs.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You may even expect software updates and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software updates included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer will be spending money on the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solution will offer you with the best web training throughout the warranty period. This may make sure that you and your team may use the software to its full potential.
We're going to always want you to enjoy the experience with the products that we are offering so we're going to do what we can to be sure that you could be confident in using these tools and make it an asset for your agency.
To do this, we will provide on-site training at the time of the installation and we might also offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. You can also call us to understand more about this.