Quality Recording Solutions Offer Very Best Ideas About Telephone And Radio Loggers In Savannah, Georgia
Our mission right here at Quality Recording Solutions is to help make the towns a more secure place, support the public safety specialists and to attain all of this through personalized and friendly services. We will make it possible by offering up-to-date, trustworthy, inexpensive and effective voice and data recordings to all the public safety and support businesses found at the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you can expect that we've got everything that you should provide the needs of businesses in Macon, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They totally know that taking care of a happy and satisfied team of experts will help bring better quality service and customer relations so they've got been concentrating on this aspect.
We've got more than forty years of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the business actually begins on the culture and personal relationships with the customers. We can surely provide unparalleled technical and personalized customer service while we're doing what we do. We always kept everything concentrated and deliberate and we focus on quality. We have been offering an incredible product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS will even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You may always check our website to know more about us, our services and products. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are offering our services to several businesses situated in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are very eager to offer our great quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the needs of the consumers and he is also the one who handles our team to be sure that everything could be appropriately implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to give the best for the customers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work since he recognizes that a playback may help somebody.
The merchandise:
Eventide
Do you want to look for an easy to use recording solution that is both reliable and secure? You do not need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are easy to use with the aid of MediaWorks software and you can also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is continuously improving their software frequently to make certain that they could meet the demands of the clients. If you'd like to understand more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. If you would like to have a live demo of the product, you could call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may allow you to connect your NexLog Recorder. You'll be able to gain access to this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to allow you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be an excellent help to organize groups of connected calls on the saved incidents because every incident can be managed through a focused tab along with its graphical timeline view. This can be a good strategy to manage multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you want to have an easier time, the incidents might be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our consumers. We always consider your satisfaction more than anything and we are going to do anything to make sure that you would be pleased with our products.
We unquestionably have the best and the most skilled engineers that can provide terrific service and product installation in Gainesville, FL.
We currently have service departments that are prepared to deal with the system together with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to ensure that you can get a professional system.
Service
Quality Recording Solutions will be able to give multiple service agreements in Montgomery, AL to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we're going to be able to create custom maintenance plans to fit the requirements of every customer.
Normal
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor can be included. You could even expect software updates and 24/7 remote monitoring. A service charge can be incurred for any service asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software updates included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the clients would pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring can be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to make sure that the team may have the knowledge in using the software. We want you to enjoy the usage of our products so we are going to ensure that you are going to be confident to make use of these tools. We will offer on-site training at enough time of installation and provide web-training over the 1st year warranty and while it's under service contract.
On these sessions, you and your team could be guided over the procedure and learn the features of the software. Our principal goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. You can also call us to find out more about this.