Quality Recording Solutions Provide Very Best Help Covering Voice Recorders In Augusta, GA
Our mission here at Quality Recording Solutions is to offer a much safer community for all and to help support public safety specialists. We wish to do these with the aid of personalized and friendly services. These things can be possible because of our updated, inexpensive and trustworthy voice and data recording samples meant for public safety and support businesses in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to manage and offer the requirements of agencies in Cookeville, TN.
The History And Culture Of The company
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation maintained its values over the years and their dedication to the hard work and work balance of their employees.
This is the explanation why the business has long been flourishing over the years. We know the nurturing a satisfied and happy team of experts can bring higher quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we're.
The value of the corporation would actually begin on the culture and personal relationships with the consumers. We can offer unparalleled technical and customized customer service while we do what we do well. We've got always kept our growth targeted and intentional and we're always focusing on quality above all else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We're providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for longer than 7 years.
You could check out our website to understand more about us, our product and the services that we provide. We might also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're giving services to different organizations situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John definitely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John usually says is: take care of your consumers or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the demands of our clients and he is also the one that manages our team to ensure that everything will be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they can provide the requirements of the consumers all the time.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is also an impressive multi-tasker and he keeps our technology updated and make sure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work since he recognizes that he can help other people.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and reliable? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are extremely simple to use through the MediaWorks software and it can be accessed through the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide also enhances its software on a regular basis to help meet the demands of the clients and at QRS keep the system updated.
To understand more about MediaWorks, you can always read it on the MediaWorks tab to understand the capabilities of this software. You could call us right now if you want to set up a live demo of the product and we will show you what it can do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may enable you to connect your NexLog Recorder. You'll be able to get into this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even enable you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also enable you to organize groups of connected calls on the saved incidents since every incident will certainly be managed through a committed tab together with its graphical timeline view. This will surely be a terrific way to handle different incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and enable you to create a complete set of appropriate media or calls. If you want to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always dedicated to the items that we deliver and the personal experience as customers. Your satisfaction is always important to us and we will do everything to make sure that you will be pleased and your units will be installed effectively. We've got skilled field engineers that takes pride in their speedy service and product installation in Lake City, FL.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you will be equipped with a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Jackson, MS to suit the demands of the agency. Our offerings will commonly fall into 3 classes, but we can provide custom maintenance plans that could fit the demands of the clients.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you could anticipate that the software improvements and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This service agreement will definitely cover remote support and offer access to the help desk. You have to know that software improvements and remote monitoring are included. With this kind of plan, a service charge would be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which means that it could cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software improvements could be available and 24/7 monitoring. You won't have to think about the parts and labor because they are included.
Training
Quality Recording Solutions could be able to offer web training through the warranty period to ensure that you and your team would know the way to use your software.
We're going to always want you to enjoy the experience with the merchandise that we are offering so we will do what we can to make certain that you can be confident in using these tools and make it an asset for your agency.
To make this probable, we can provide you with on-site training at the time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We also provide reconditioned systems that are refurbished to the original performance specifications. You should call us at this time to learn more.