QRS (Quality Recording Solutions) Provide Us Professional Suggestions On 911 Recorders In Tupelo, Mississippi
Our mission here in Quality Recording Solutions is to make the towns a safer place, offer support to the public safety professionals and to attain these over the best services feasible. We will make this probable by providing updated, affordable, efficient and dependable voice and data recordings to public safety and support agencies in the Southeast.
We've got a lot of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you could anticipate that we have the right equipment to give the demands of any organizations in Tallahassee, FL.
The History And Culture Of The organization
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The company preserved its values over the years and their commitment to the tough work and work balance of their employees.
For all these years, the corporation has flourished due to these values. We all know that in order to offer higher quality service and customer relations, we need to have a happy and fulfilled team of professionals. We have more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization will actually begin on the culture and personal relationships with the consumers. We may offer unparalleled technical and customized customer service while we provide what we do. We will always keep our growth concentrated and deliberate and we're going to also focus on quality.
We've got been providing a stellar product line in the Eventide Recording Equipment. Our solutions can provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS is also helping legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for longer than 7 years.
You may always check our website to understand more about us and our services and products. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by praising the dispatches over the help of giveaways and contributions to customer websites and festivities.
Service Area
We serve different agencies in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was recognized to deal with customer experience from the initial planning and also makes surveys to installation and training. He is very dedicated to what he is doing and he offer the requirements of the clients and also the one who handles our team to make certain that everything will be implemented correctly.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better since you would find out about the needs and wants of individuals.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in since he already knows that a playback might help someone else.
Our Products:
Eventide
Do you want to find a recording solution that is simple to use, secure and reputable? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are incredibly easy to use over the MediaWorks software and it could be accessed over the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the needs of the consumers and we're QRS will keep your system up-to-date.
If you'd like to understand more about MediaWorks, you can read it on the MediaWorks tab and learn about the features of the software. You may call us these days if you would like to set up a live demo of the product and we are going to show you what it could do.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would allow you to connect your NexLog Recorder. You will be able to get into this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even permit you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of connected calls on the saved incidents since every incident will certainly be managed through a dedicated tab along with its graphical timeline view. This can be a good method to handle multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also allow you to develop a complete set of relevant calls or media. If you would like to make this easier, incidents can always be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always devoted to the items that we supply and also your personal experience as clients. Your satisfaction is always essential to us and we're going to do everything to be sure that you'll be pleased and your units will be installed properly. We also have skilled field engineers that is very proud of their speedy service and product installation in Florence, AL.
The service department will always be prepared to take care of the system along with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you'll have an expert system.
Service
Quality recording samples may offer multiple service agreements in Jackson, MS to help suit the requirements of the agency. Our typical offerings will normally fall into 3 groups, but we can create custom maintenance plans that would fit the demands of the clients.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may also expect software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the organization hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software improvements and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software improvements will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to offer web training throughout the warranty period to ensure that you and your team would know how to use your software.
We always want you to enjoy the experience with the products and we are going to do everything to be sure that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To make this probable, we can provide you with on-site training at enough time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the customers to help maintain the performance of their voice logger as technology ages. To know more about this, you can call us directly.