Quality Recording Solutions Provide Very Best Advice Covering Telephone Recorders In Meridian, MS
The primary mission of Quality Recording Solutions is to make the towns a safer place to be, provide support to public safety experts and also to attain these through the best services. We can make it probable by providing up-to-date, trusted, inexpensive and efficient voice and data recording solutions to all the public safety and support organizations located at the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you may anticipate that we have everything that you need to offer the requirements of companies in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They fully realize that taking care of a happy and satisfied team of experts may help bring better quality service and customer relations so they have been focusing on this aspect.
We have over forty years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the company actually begins on the culture and personal relationships with the consumers. We can surely offer unparalleled technical and customized customer service while we're doing what we do. We always keep our growth focused and intentional and we're going to be centering on quality. We've got been giving a great product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS will even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You need to check our website to learn more about us, the items that we offer and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are giving our services to different organizations situated in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are surely excited to provide wonderful quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John certainly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John normally says is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the needs of the clients and he is also the one who handles our team to make sure that everything will be correctly implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they can provide the needs of the clients all enough time.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up to date and ensure that they're running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he knows that it will help other people.
The Products:
Eventide
If you would like to locate an easy to use recording solution that is secure and dependable, you don't need to go elsewhere since Eventide recording solutions is here to help you. These recorders are very easy to use over the help of MediaWorks software and you may even access them on the internet or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software continually and they can do this frequently to be sure that they could meet the demands of the buyers. If you want to learn more about MediaWorks, you could always read it on the MediaWorks tab to know more of its features. You can also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will surely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could hook you up to your NexLog Recorder. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of linked calls with regards to the saved incidents. Every incident will be managed through a focused tab together with its graphical timeline view. This can allow you to deal with multiple incidents in one screen. Once the additional calls are located, they'll be copied in an existing incident and allow you to create a complete set of appropriate calls or media.
If you want to ensure that it'll be easier, incidents can be saved remotely on the source digital logging recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always devoted to the items that we deliver and also your personal experience as customers. It's really important to satisfy our consumers and we're going to do everything to make sure that you are going to be pleased and your units will be appropriately installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Mobile, AL.
The service department will absolutely be prepared to handle the system together with the professional knowledge that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Jackson, MS to suit the needs of your agency.
Our common offers are actually divided into 3 categories that is mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. You have to also expect software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There could be some software improvements included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer will be spending money on the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring may also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions could be able to allow you to offer complimentary web training during the warranty period to make sure that the team could be knowledgeable to use the software. We're going to want you to enjoy the experience with the products so we will do everything to be sure that you will be confident when you're using the tools. We will ensure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our primary goal is to help you go out feeling at ease because you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the radio recorder as technology ages. We can even provide you reconditioned systems that were refurbished to the main performance specifications. You can call us to learn more about this.