Quality Recording Solutions Provide Very Best Suggestions On Telephone Recorders In Knoxville, TN
Our primary mission at Quality Recording Solutions is to give a much safer community for everyone and to also support public safety experts. We will do all these through the use of individualized and friendly services and it's going to be possible with our up-to-date, trustworthy and affordable voice and data recording samples for public safety and support agencies in the Southeast.
We're giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could expect that we have everything that the agencies in Augusta, GA.
History And Culture Of The company
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The company has always been centered on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees since they realize that having a happy and satisfied team of experts can provide better service quality as well as customer relations. We have more than forty years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the organization is actually on the culture and personal relationships with our consumers. We can offer the best technical and personalized customer service and do what we do best. We always keep our growth concentrated and deliberate and we can focus on the quality of the services. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
QRS is presently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you'd like to find out more about this, you may always check our website. Our products and services are all there so you may check it out.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by way of giveaways and contributions to festivities.
Service Location
We provide services to various businesses located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very excited to offer the best quality services and products for you.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John definitely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was proven to handle customer experience from the initial planning and also creates surveys to installation and training. He is very devoted to what he is doing and he provide the needs of the clients and also the one who manages our team to make sure that everything can be implemented effectively.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time since he can easily know and offer the demands of the customers.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the business. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is known to inspire others through his work as he knows that a playback of a call will help somebody else.
The Products:
Eventide
When you need an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording solutions may help you. These recorders are extremely easy to use through the help of MediaWorks software and you could even access them on the net or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software constantly and they do this regularly to make sure that they can meet the demands of customers. If you want to understand more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. You could speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You could access this through the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software might also allow you to organize groups of connected calls into saved incidents. Every incident can always be managed on a devoted tab together with its own graphical timeline view. This may enable you to handle multiple incidents in one screen.
If the additional calls are already located, they are going to be copied immediately through an existing incident and allow you to build-up a complete set of related media or calls. To be sure that it's going to be easier in the future, incidents can be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and also the personal experience as consumers. We pay attention to your satisfaction and we are going to do everything to ensure that you would be pleased and your units could be installed. We also have skilled engineers that take pride in their wonderful service and product installation in Mobile, AL.
We also have service departments which are ready to manage your system along with the professional knowledge of your team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to be sure that you could have a specialist system.
Service
Quality recordings can offer multiple service agreements in Pensacola, FL to help suit the requirements of the agency. Our offerings typically fall into 3 different categories, but we're going to be able to create a custom maintenance plan that would fit your needs.
Standard
The regular service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There can be software improvements and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer could have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The Software updates could be available as well as 24/7 monitoring. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions may offer complimentary web training through the warranty period to ensure that the team would have the knowledge in using the software. We undoubtedly want you to enjoy using our products so we will be sure that you would be confident in using these tools. We can provide on-site training at the time of installation and provide web-training over the 1st year warranty and while it's under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our principal goal is to help you use the product with ease and understand all the features that it can provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you may maintain the performance of your radio recorder as technology ages.
We even offer reconditioned systems that are refurbished to the original performance specifications. You could contact us to learn more info on the service and purchasing of the refurbished systems.