Quality Recording Solutions Give Us Very Best Recommends Covering Digital Logging Recorders In Augusta, GA
Our principal mission right here at Quality Recording Solutions is to provide a much safer community for everybody and to give support to public safety specialists. We're going to do all these through the use of customized and friendly services and it is going to be feasible with our updated, dependable and affordable voice and data recordings for public safety and support businesses in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could expect that we already have the tools to manage companies in Savannah, GA.
The History And Culture Of The business
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The business has preserved all its core values and provided work balance for all its employees.
For all these years, the corporation has flourished because of these values. We know the looking after a fulfilled and happy team of professionals can bring better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the corporation would really begin on the culture and personal relationships with the clients. We can absolutely provide unparalleled technical and individualized customer service while we're providing what we do. We've got always kept our growth focused and intentional and we're always centering on quality more than anything else.
We've got been offering an excellent product line in the Eventide Recording Equipment. We're providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for longer than 7 years.
You may always check our website to learn more about us and our products and services. We may also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We offer services to several companies located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John undoubtedly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is devoted to meet the demands of the consumers to the best of his ability and he always deals with our team to make sure that everything could be properly implemented. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the items that we offer can meet the needs of the consumers.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is updated and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in because he already understands that a playback might help somebody else.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that is both secure and reliable? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are really easy to use over the help of the MediaWorks software and it is going to be accessible on the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide is also improving its software regularly to meet the needs of the consumers and we're QRS will keep your system up-to-date.
To know more about MediaWorks, you could always read it on the MediaWorks tab to understand the capabilities of this software. You may contact us if you would like to set up a live demo of the product and we will show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to enable you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be an incredible help to organize groups of linked calls on the saved incidents because every incident could be managed through a focused tab along with its graphical timeline view. This can surely be a great method to deal with different incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also allow you to construct a complete set of appropriate calls or media. If you would like this make this easier, incidents can be saved remotely on the source 911 recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and also the personal experience as consumers. We always pay attention to your satisfaction more than anything else and we are going to do everything to ensure that you would be pleased and your units will be appropriately installed. We also have the best engineers that take pride in their terrific service and product installation in Rome, GA.
We also have service departments that are prepared to manage your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we will combine our efforts to be sure that you could have a professional system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Biloxi, MS to help suit the needs of the agency. Our offerings normally fall into 3 different groups, but we will be able to create a custom maintenance plan that could fit your needs.
Regular
The regular service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may expect software updates and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There will be software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The Software updates could be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to permit you to provide complimentary web training throughout the warranty period to make sure that the team could be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the merchandise so we are going to be sure that you're confident in using the tools. We're going to make certain that we can provide you with on-site training at time of installation and also offer web-training over the first-year warranty and While it is under service contract.
Over the sessions, you and your team may be guided step by step over the features of the software. Our goal is to help you learn everything that you need to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We will even offer you reconditioned systems that were refurbished to the original performance specifications. To know more about this, call us right now.