Quality Recording Solutions Give Very Best Assistance Covering Digital Logging Recorders In Biloxi, MS
Our mission here in Quality Recording Solutions is to make the towns a much safer place, provide support to the public safety specialists and to attain these through the best services possible. We may make it feasible by giving up-to-date, dependable, affordable and effective voice and data recordings to all the public safety and support organizations found at the Southeast.
We already have a lot of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you can expect that we've got everything that you should provide the requirements of agencies in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The business has always been centered on its core values as well as its devotion to family values. They always see the tough work and work balance for the employees as they know that having a happy and fulfilled team of experts can offer better service quality as well as customer relations. We've got more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is on the culture and personal relationships with consumers. We may offer the best individualized and technical customer service while doing what we can do. We keep our growth intentional and targeted and we are going to also focus on quality services more than anything else. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
QRS is currently supporting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for a minimum of 7 years.
If you'd like to understand more about this, you can always check our website. Our products and services are all there so you can check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by strategy for giveaways and contributions to festivities.
Service Location
We are offering our services to several organizations located in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are absolutely excited to offer great quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is absolutely a fantastic leader and he has brought lots of things on the table to encourage his team members.
His favorite advice is: take care of your clients or someone else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the demands of our consumers and he is also the one that manages our team to guarantee that everything could be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can offer the requirements of the customers all the time.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in because he already knows that a playback might help somebody else.
The merchandise:
Eventide
When you need an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording solutions can help you. These recorders are really easy to use through the help of MediaWorks software and you can access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continuously and they do this regularly to make sure that they can meet the demands of buyers. If you would like to know more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You may speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and obtain data like geo-location and call routing logs. This will enable the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will enable you to connect your NexLog Recorder. You could access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to enable you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a fantastic help to organize groups of related calls on the saved incidents because every incident could be managed through a devoted tab along with its graphical timeline view. This can allow you to control multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we deliver and also the personal experience as clients. We pay attention to your satisfaction and we're going to do everything to guarantee that you would be pleased and your units can be installed. We also have skilled engineers that take pride in their wonderful service and product installation in Vicksburg, MS.
We also have service departments that are ready to cope with your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you'll have an expert system.
Service
Quality recording samples can provide multiple service agreements in Murfreesboro, TN to help suit the requirements of the agency. Our offers normally fall into 3 groups, but we will make custom maintenance plans based on your needs.
Regular
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There would be software improvements and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. This means that it's going to cover the service and full access to the help desk 24 hours a day and 7 days every week. The software improvements and 24/7 monitoring will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to offer web training over the warranty period to be sure that you and your team would know how to use your software.
We always want you to enjoy the experience with the merchandise and we're going to do everything to ensure that you'll be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we will make sure that we are going to offer you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
Throughout the sessions, you and the team could be guided over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you could maintain the performance of your radio recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. You can contact us to learn more info on the service and purchasing of the refurbished systems.