QRS (Quality Recording Solutions) Provide Professional Suggestions About Telephone And Radio Loggers In Jacksonville, FL
Our principal mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety specialists. We would like to do these through individualized and friendly services. All of these can be possible with our updated, dependable and inexpensive voice and data recording samples for public safety and support agencies in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to take care of and provide the demands of agencies in Johnson City, TN.
The History And Culture Of The corporation
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The business has maintained all its core values and provided work balance for all its employees.
This is the principal reason why the corporation has been flouring for all these years. We all know that in order to provide higher quality service and customer relations, we need to have a happy and satisfied team of professionals. We've got over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the company would really begin on the culture and personal relationships with the clientele. We may offer unparalleled technical and individualized customer service while we offer what we do. We are going to always keep our growth concentrated and intentional and we will also focus on quality.
We've got been offering a stellar product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for at least 7 years for all our products.
You can always check our website to know more about us and our services and products. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We serve various agencies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're very excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a fantastic and exceptional leader and he has brought many things on the table to encourage every member of the team.
The favorite assistance that he typically gives is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is very devoted to what he is doing and he offer the needs of the customers and also the one who deals with our team to ensure that everything will be implemented effectively.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they could provide the requirements of the customers at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is a multi-tasker and he always guarantees that our technology could be up-to-date and effectively running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he recognizes that the a playback of a call can surely help someone else.
The Products:
Eventide
If you would like to find an easy to use recording solution that's secure and trustworthy, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are incredibly simple to use through the help of MediaWorks software and you could even access them on the internet or through a desktop application, which might make the Eventide recorder more accessible.
MediaWorks is currently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide will be able to enhance their software continuously and they can always do this regularly to be sure that they will meet the demands of customers. If you'd like to understand more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. If you want a live demo of the product, you can speak with us.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would allow you to connect to your NexLog Recorder. You could access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even enable you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also allow you to organize groups of related calls on the saved incidents since every incident will unquestionably be managed through a committed tab together with its graphical timeline view. This can definitely be an excellent strategy to handle different incidents in one screen.
Once the additional calls are located, they will be copied in an existing incident and allow you to create a complete set of related media or calls. If you'd like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as customers. We pay attention to your satisfaction and we are going to do everything to ensure that you would be pleased and your units could be installed. We also have skilled engineers that take pride in their terrific service and product installation in Florence, AL.
We also have service departments which are prepared to take care of your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you'll have a specialist system.
Service
Quality Recording Solutions can definitely provide multiples of service agreements in Biloxi, MS to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we're going to be able to create custom maintenance plans to fit the requirements of every customer.
Regular
Normal service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor can be included. Also, you can expect software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer could be paying for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring could be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can also provide complimentary web training during the warranty to period to make sure that you and the team can be equipped to utilize your software to its full potential.
We are going to always want you to enjoy the experience with the items that we're giving so we will do what we can to make certain that you can be confident in using these tools and make it an asset for your agency.
To do this, we can make sure that we are going to provide you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We also offer reconditioned systems which are refurbished to the main performance specifications. To learn more about this, call us at this time.