Quality Recording Solutions Provide Excellent Guidelines About Telephone Recorders In Augusta, GA
Our mission at Quality Recording Solutions is to actually provide a more secure community for everybody and to support public safety specialists. We want to do these over the help of individualized and friendly services. These things can be probable because of our up to date, affordable and dependable voice and data recording samples meant for public safety and support businesses in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to manage and provide the needs of organizations in Savannah, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its value and also their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They understand that nurturing a satisfied team of professionals may offer better quality service and customer relations.
We have over forty years of experience in this industry and we have team members which are beloved and trusted leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually begins on the culture and personal relationships with clientele. We're going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always kept our growth intentional and focused and we are concentrating on quality. We have been giving a fantastic product line in the Eventide Recording Equipment. Our current solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS may even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support for the products for 7 years.
You can always check our website to learn more about us, our products and services. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to give you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a great and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
The favorite advice that he normally gives is: take care of your buyers or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of our consumers and he is also the one that handles our team to guarantee that everything will be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide fantastic services to buyers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology can be up to date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he recognizes that the a playback of a call can undoubtedly help someone else.
The Products:
Eventide
If you want an easy-to-use recording solution that is both reliable and secure, you do not have to go anywhere else because Eventide recording samples will help you. These recorders are extremely easy to use if you could use MediaWorks software and they're accessible on the web or using your desktop application, which will make the Eventide recorder more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software consistently and they do this regularly to make certain that they could meet the demands of customers. If you would like to understand more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You can also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may definitely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may allow you to connect to your NexLog Recorder. You'll be able to gain access to this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to permit you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also enable you to organize groups of related calls on the saved incidents since every incident will definitely be managed through a dedicated tab together with its graphical timeline view. This can allow you to handle multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like this make this easier, incidents can be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always dedicated to the products that we supply and also your personal experience as clients. It is vitally important to fulfill our consumers and we will do everything to make sure that you are going to be pleased and your units will be effectively installed. We also have skilled field engineers that are proud of their speedy service and product installation in Vicksburg, MS.
The service department is prepared to take care of your system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you will be equipped with a professional system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Murfreesboro, TN to suit the demands of your agency.
Our common offers are actually divided into 3 categories that's mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Regular
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor will be included. You could even anticipate software updates and 24/7 remote monitoring. A service charge may be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There can also be software improvements included together with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the buyers would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring will also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide complimentary web training throughout the warranty period to be sure that the team could have the knowledge in using the software. We want you to enjoy the use of our products so we will ensure that you are going to be confident to make use of these tools. We're going to offer you with on-site training at the time of installation and provide web-training through the first-year warranty and while it is under service contract.
On the sessions, you and the whole team could be guided in the process and learn about the features of the software. Our principal goal is to actually help you use the product with ease and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We also provide reconditioned systems that are refurbished to the original performance specifications. To know more about this, call us at this time.