Quality Recording Solutions Provide Reliable Hints About Telephone Recorders In Chattanooga, Tennessee
Our main mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety professionals. We wish to do these with the help of personalized and friendly services. All of these can be probable through our updated, dependable and affordable voice and data recording solutions for all the public safety and support organizations found at the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to handle and provide the requirements of companies in Augusta, GA.
History And Culture Of The company
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The company has always been centered on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees as they realize that taking care of a happy and fulfilled team of professionals will offer them with better service quality and customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the company is on the culture and personal relationships with customers. We will offer the best technical and customized customer service and do what we do best. We're going to always keep our growth intentional and targeted and we're going to focus on the quality of the services as well. We have been offering the best product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is presently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for a minimum of 7 years.
You can check your website to understand more about this. Our products and services can also be found there.
We're also recognized to give back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of special gifts and contributions to festivities.
Service Location
We are presently supplying services to different organizations located in Georgia and Alabama and we are consistently expanding towards Florida, Tennessee and Mississippi. We are very eager to offer our great quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a terrific leader and he was able to bring many things on the table that can encourage the team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the demands of the consumers and he is also the one who manages our team to make certain that everything will be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to offer the best for the consumers.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology up to date and make certain that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he recognizes that it will help other people.
Our Products:
Eventide
Do you would like to find a recording solution that's simple to use, secure and reliable? You don't have to look elsewhere as the Eventide recording solution is what you are searching for!
These recorders are really easy to use with the aid of the MediaWorks software and it'll be accessible over the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide enhances its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
To understand more about MediaWorks, you may read it on the MediaWorks tab to find out about the capabilities of this software. You may contact us if you would like to set up a live demo of the product and we're going to show you how we can suit your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service may also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could connect you to your NexLog Recorder. You'll be able to access this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this might include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of connected calls. Every incident will be managed through a dedicated tab together with its graphical timeline view. This may help you handle multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of related calls or media.
If you'd like to make sure that it's going to be easier, incidents can be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as customers. We pay attention to your satisfaction and we're going to do everything to ensure that you would be pleased and your units could be installed. We also have the best engineers that take pride in their terrific service and product installation in Vicksburg, MS.
We also have service departments which are ready to cope with your system together with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a specialist system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Hattiesburg, MS to help suit the demands of the agency. Our typical offerings will commonly fall into 3 categories, but we can create custom maintenance plans that may fit the requirements of the consumers.
Standard
The standard service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor could be included. You could also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There will be software improvements and remote monitoring. In this type of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It indicates that it will cover the service and full access to the help desk 24 hours a day and 7 days per week. The software improvements and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training during the warranty period. This can make sure that you and your team may use the software to its full potential.
We are going to always want you to enjoy the experience with the merchandise that we are offering so we will do what we can to ensure that you could be confident in using these tools and make it an asset for your agency.
To make this probable, we can provide you with on-site training at enough time of the installation and we will provide web-training on the first-year warranty and while under service contract.
Throughout the sessions, you and the team can be guided through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice recorder as technology ages. We also provide reconditioned systems which are refurbished to the original performance specifications. You must call us today to learn more.