Quality Recording Solutions Give Us Best Ideas Covering Eventide Recorders In Birmingham, Alabama
Our mission here in Quality Recording Solutions is to make the neighborhoods a safer place, offer support to the public safety experts and to achieve these over the best services possible. We might make it probable by giving you affordable, efficient, updates and reliable voice and data recordings to public safety and also support agencies in the Southeast.
We already have plenty of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you may expect that we have everything that you should provide the demands of companies in Columbus, GA.
The History And Culture Of The business
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The business has preserved all its core values and provided work balance for all its employees.
This is the explanation why the business has long been flourishing over the years. We understand that in order to provide higher quality service and customer relations, we need to have a happy and satisfied team of experts. We've got more than Forty years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the organization begins on the culture and personal relationships with the consumers. We can absolutely offer unparalleled technical and personalized customer service while we are giving what we do. We have always kept our growth focused and intentional and we are always focusing on quality more than anything else.
We've got been giving a terrific product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for longer than 7 years.
You may check out our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the aid of special gifts and contributions to customer sites and festivities.
Service Location
We're currently providing services to several businesses located in Georgia and Alabama and we're consistently expanding towards Florida, Tennessee and Mississippi. We are certainly eager to offer fantastic quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and creates surveys to installation and training.
He is devoted to meet the demands of the buyers to the best of his ability and he always handles our team to ensure that everything will be appropriately implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will always meet the requirements of our clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the business. He was a multi-tasker and he always makes sure that our technology is up to date and running effectively.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in since he already knows that a playback might help someone else.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that's both secure and reliable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are extremely easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the needs of the customers and we're QRS will keep your system up-to-date.
If you want to understand more about MediaWorks, you could read it on the MediaWorks tab and learn about the features of the software. You may call us these days if you would like to set up a live demo of the product and we are going to show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You can access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also enable you to organize groups of linked calls on the saved incidents since every incident will unquestionably be managed through a devoted tab along with its graphical timeline view. This may allow you to handle multiple incidents in one screen.
Once the additional calls are located, they'd be copied in an existing incident and allow you to construct a complete set of relevant media or calls. If you'd like to make this easier, incidents can invariably be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always dedicated to the merchandise that we supply and also your personal experience as clients. It's essential to satisfy our clients and we're going to do our best to do everything to ensure that you would be pleased and your units will be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Rome, GA.
The service department is prepared to take care of your system together with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to be sure that you are going to have a specialist system.
Service
Quality Recording Solutions will offer multiples of service agreements in Birmingham, AL to suit the needs of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that will fit your needs.
Normal
Regular service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor could be included. You can even expect software updates and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There may also be software improvements included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer can be paying for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will be included. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to make certain that the team can have the knowledge to make use of the software. We surely want you to enjoy using our products so we are going to ensure that you would be confident in using these tools. We're going to provide you with on-site training at enough time of installation and offer web-training through the first-year warranty and while it's under service contract.
On these sessions, you and your team can be guided throughout the process and learn the features of the software. Our primary goal is to help you use the product without difficulty and understand all the features that it can offer.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you could maintain the performance of your voice logger as technology ages.
We even offer reconditioned systems that are refurbished to the main performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.