Quality Recording Solutions Give Us Top Recommends About Telephone Recorders In Columbus, GA
Our primary mission at Quality Recording Solutions is to provide a more secure community for everybody and to also support public safety specialists. We want to do all these with the use of personalized and friendly services and all of it will be probable with our updated, inexpensive and dependable voice and data recordings meant for public safety and support businesses situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you can anticipate that we already have the tools to deal with agencies in Columbus, GA.
The History And Culture Of The corporation
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The organization has maintained all its core values and provided work balance for all its employees.
This is actually the explanation why the organization has long been flourishing over the years. We know the nurturing a fulfilled and happy team of experts can bring better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the corporation begins on the culture and personal relationships with the clients. We can absolutely offer unparalleled technical and individualized customer service while we are offering what we do. We always kept our growth focused and deliberate and we concentrate on quality above all else.
We have been offering an excellent product line in the Eventide Recording Equipment. We're providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for more than 7 years.
You can always check our website to learn more about us and our services and products. We can also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We are serving various agencies in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We're already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a great and exceptional leader and he has brought many things on the table to encourage every member of the team.
The favorite piece of advice that John always says is: take care of your clients or somebody else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in supplying the requirements of customers and he also deals with our team to ensure that everything would be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide terrific services to clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running correctly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work as he recognizes that a playback of a call may help someone else.
The items:
Eventide
If you want an easy-to-use recording solution that is both trustworthy and secure, you don't have to go anywhere else because Eventide recording samples will help you. These recorders are very simple to use through the help of MediaWorks software and you may even access them on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software constantly and they do this regularly to make certain that they could meet the demands of consumers. If you'd like to understand more about MediaWorks, you may read this on the MediaWorks tab to learn about its features. You may speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might allow you to connect your NexLog Recorder. You'll be able to get into this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to permit you to make a quick call and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may also allow you to organize groups of linked calls on the saved incidents since every incident will unquestionably be managed through a devoted tab along with its graphical timeline view. This may enable you to control multiple incidents in one screen.
When the additional calls are located, they'd be copied in an existing incident and allow you to create a complete set of relevant media or calls. If you want to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we deliver and also the personal experience as customers. We always consider your satisfaction more than anything and we are going to do anything to make certain that you would be pleased with our products.
We undoubtedly have the best and the most skilled engineers that may offer terrific service and product installation in Dothan, AL.
We have service departments which are already prepared to take care of the system together with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you could have a professional system.
Service
Quality Recording Solutions could be able to give multiple service agreements in Hattiesburg, MS to suit the requirements of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that might fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. Also, you could anticipate software improvements and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There may also be software improvements included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the clients would pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring can also be included on the premium package. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could be able to enable you to offer complimentary web training during the warranty period to make certain that the team will be knowledgeable to use the software. We want you to have fun and enjoy the experience with the products so we are going to be sure that you're confident in using the tools. We're going to make sure that we can offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
Over the sessions, you and the team could be guided step by step on the features of the software. Our main goal is to help you go out feeling at ease because you already know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the voice logger as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. To learn more info about the service, you could contact us at this time.