Quality Recording Solutions Provide You Very Best Info About Voice Loggers In Tupelo, MS
Our mission right here at Quality Recording Solutions is to provide a more secure community for all and to help support public safety professionals. We want to achieve all these through customized and friendly services. All of these could be feasible through our up-to-date, reliable and affordable voice and data recording solutions for all the public safety and support companies found at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to manage and provide the needs of companies in Savannah, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The corporation has long been focused on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees as they know that looking after a happy and fulfilled team of experts will offer them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the corporation is actually on the culture and personal relationships with our customers. We can provide the best personalized and technical customer service while doing what we can do. We keep our growth deliberate and concentrated and we will also concentrate on quality services above all else. We have been providing a fantastic product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers.
QRS is currently helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for a minimum of 7 years.
If you would like to know more about this, you could check our website. Our services and products can also be found there.
We're also known to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by method of special gifts and contributions to festivities.
Service Area
We serve different companies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a great leader and he was able to bring a lot of things on the table which will encourage the team. His favorite piece of assistance is: take care of your clients or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very dedicated to meet the needs of the customers with the best ability that he can muster and he manages our team to ensure that everything can be implemented smoothly. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the needs of the customers and offer them with the best products and services.
Mark Maier
Mark is certainly our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology updated and be sure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work since he understands that he will help other individuals.
The merchandise:
Eventide
When you need an easy-to-use recording solution that is both trustworthy and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are really simple to use with the aid of MediaWorks software and you could access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide will be able to improve their software continuously and they can always do this regularly to be sure that they'll meet the demands of buyers. If you'd like to know more about MediaWorks, you can read this on the MediaWorks tab to understand its features. You can speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will definitely allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You could access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software may even allow you to organize groups of connected calls to saved incidents. Every incident would actually be accessible for management on a devoted tab along with a graphical timeline view. This may enable you to handle multiple incidents in one screen.
If the additional calls are already located, they are going to be copied right away through an existing incident and enable you to build-up a complete set of relevant media or calls. To guarantee that it would be easier in the foreseeable future, incidents could be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of clients. We always pay attention to your satisfaction and we are going to do the best that we can to ensure that you are going to be pleased with the units.
We've got the best engineers which will offer terrific service and product installation in Valdosta, GA.
We've got service departments that are already prepared to take care of the system along with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you may have a professional system.
Service
Quality Recording Solutions can undoubtedly provide multiples of service agreements in Huntsville, AL to suit the requirements of your agency.
Our common offers are actually divided into 3 categories that's mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Regular
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor will be included. Also, you can anticipate software updates and 24/7 remote monitoring. A service charge can be incurred for any service asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software updates included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer can be paying for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solution will offer you with the best web training throughout the warranty period. This will make sure that you and your team can use the software to its full potential.
We're going to always want you to enjoy the experience with the products that we're offering so we are going to do what we can to be sure that you could be confident in using these tools and make it an asset for your agency.
To do this, we can make sure that we're going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the clients to help maintain the performance of their telephone recorder as technology ages. You can call us to learn more about this.