QRS (Quality Recording Solutions) Provide Us Very Best Info On Voice Loggers In Tupelo, Mississippi
The main mission of Quality Recording Solutions is to make the towns a safer place to be, provide support to public safety professionals and also to attain these over the best services. We may make it probable by offering you inexpensive, effective, updates and dependable voice and data recordings to public safety and also support businesses in the Southeast.
We've got plenty of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government facilities and more so you can already anticipate that we've got everything to provide the requirements of companies in Johnson City, TN.
History And Culture Of The organization
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The company is always centered on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees as they know that looking after a happy and fulfilled team of experts will offer them with better service quality and customer relations. We've got more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the organization is on the culture and personal relationships with consumers. We can provide the best individualized and technical customer service while doing what we can do. We keep our growth deliberate and focused and we will also focus on quality services above all else. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is presently helping legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for at least 7 years.
You may check your site to learn more about this. We have services and products included there.
We're also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by honoring the dispatches by way of contributions and giveaways.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John certainly leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John usually says is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is very dedicated to what he is doing and he offer the demands of the consumers and also the one who manages our team to make sure that everything can be implemented properly.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better as you would discover more about the needs and wants of individuals.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an excellent multi-tasker and he can also keep our technology updated and ensure that everything will run properly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work since he sees that he can help other people.
Our Products:
Eventide
Do you want to find a recording solution that is easy to use, secure and dependable? You do not have to look anywhere else since Eventide recording solutions is what you need.
These recorders are extremely easy to use through the MediaWorks software and it could be accessed through the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the customers and we're QRS will keep your system updated.
To understand more about MediaWorks, you can read it on the MediaWorks tab to learn about the capabilities of this software. You can call us these days if you want to set up a live demo of the product and we're going to show you what it could do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service will be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will allow you to connect your NexLog Recorder. You will be able to gain access to this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to allow you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of associated calls on the saved incidents since every incident will undoubtedly be managed through a dedicated tab along with its graphical timeline view. This can enable you to deal with multiple incidents in one screen.
When the additional calls are located, they will be copied in an existing incident and enable you to create a complete set of related media or calls. If you would like this make this easier, incidents may be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the products that we deliver and also the personal experience of our customers. We always consider your satisfaction more than anything and we are going to do anything to make sure that you'll be pleased with our products.
We've got the best engineers which could provide fantastic service and product installation in Waycross, GA.
We have service departments that are already ready to deal with the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we're going to combine our efforts with you to guarantee that you'll have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Knoxville, TN to suit the needs of the agency. Our offerings typically fall into 3 groups, but we may offer custom maintenance plans that will fit the needs of consumers.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor can be included and you may expect that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will undoubtedly cover remote support and offer access to the help desk. You should know that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it'll cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software updates can be available and 24/7 monitoring. You will not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions could be able to give web training during the warranty period to ensure that you and your team would know how you can use your software.
We will always want you to enjoy the experience with the products that we are giving so we're going to do what we can to make sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we will offer on-site training at enough time of the installation and we may also offer web-training on the first-year warranty and while under service contract.
During the sessions, you and the team will be guided through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice logger as technology ages.
We will even offer reconditioned systems which are actually refurbished to the main performance specifications. You can contact us to learn more information on the service and purchasing of the refurbished systems.