Quality Recording Solutions Offer Us Top Suggestions About Voice Recorders In Murfreesboro, Tennessee
Our principal mission here at Quality Recording Solutions is to provide a much safer community for everyone and to give support to public safety experts. We're going to do all these through the use of individualized and friendly services and it'll be probable with our updated, reliable and affordable voice and data recording samples for public safety and support agencies in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can anticipate that we have everything that the agencies in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The company has always been focused on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees since they know that nurturing a happy and satisfied team of experts can provide them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we're.
The value of the company is on the culture and personal relationships with clients. We will offer the best customized and technical customer service while doing what we can do. We always keep our growth focused and intentional and we can focus on the quality of the services. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is presently assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for no less than 7 years.
You could check your website to learn more about this. Our products and services might also be found there.
We are also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by way of special gifts and contributions to festivities.
Service Location
We are supplying services to different companies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John surely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the clients to the best of his ability and he always deals with our team to make certain that everything can be correctly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the items that we offer can meet the requirements of the clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is referred to as a multi-tasker and he guarantees that our technology would be up-to-date and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very reliable and he is inspired in his work because he sees that the playback of a call can help somebody else.
The merchandise:
Eventide
If you want an easy-to-use recording solution that is both reliable and secure, you do not have to go anywhere else because Eventide recording solutions may help you. These recorders are very simple to use through the help of MediaWorks software and you could even access them on the internet or through a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to be sure that they can meet the demands of customers. If you would like to understand more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. When you need a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will enable the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may connect you to your NexLog Recorder. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly enable you to make quick call replay and browsing and it's going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls on the saved incidents. All incidents can be managed with a devoted tab along with a graphical timeline view. This may help you handle multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and enable you to build a complete set of related calls or media.
If you would like to make sure that it is going to be easier, incidents may be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and also the personal experience as clients. We always pay attention to your satisfaction more than anything else and we're going to do everything to ensure that you would be pleased and your units can be properly installed. We also have the best engineers that take pride in their terrific service and product installation in Vicksburg, MS.
We also have service departments which are prepared to manage your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you will have a specialist system.
Service
Quality recordings may offer multiple service agreements in Murfreesboro, TN to help suit the requirements of the agency. Our offerings usually fall into 3 different groups, but we will be able to create a custom maintenance plan that might fit your needs.
Regular
The regular service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could expect software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There could be software improvements and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software updates will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to enable you to offer complimentary web training throughout the warranty period to be sure that the team could be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the products so we're going to be sure that you are confident in using the tools. We're going to ensure that we can offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
Throughout the sessions, you and the team will be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also offer service contracts to maintain the performance of the telephone recorder as technology ages.
We even provide reconditioned systems which are refurbished to the original performance specifications. You'll be able to contact us to find out more information on the service.