QRS (Quality Recording Solutions) Give Very Best Recommends About Digital Logging Recorders In Biloxi, Mississippi
Our mission here at Quality Recording Solutions is to offer a safe community to all and to offer support to public safety experts. We want to do all these with the usage of personalized and friendly services and all of it will be probable with our updated, inexpensive and reliable voice and data recording samples meant for public safety and support organizations situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could expect that we already have the tools to deal with organizations in Augusta, GA.
History And Culture Of The corporation
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The business is always centered on its core values and its devotion to family values. They also consider the hard work and work balance for all their employees because they know that taking care of a happy and fulfilled team of professionals can provide them with better service quality and customer relations. We have more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we are.
The value of the company is actually on the culture and personal relationships with our clientele. We can offer the best technical and individualized customer service and do what we do best. We always keep our growth focused and deliberate and we can focus on the quality of the services. We've got been giving the best product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is currently supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for a minimum of 7 years.
If you'd like to learn more about this, you could check our website. Our products and services could also be found there.
We're also recognized to give back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by praising the dispatches by way of contributions and special gifts.
Service Location
We are presently giving services to various businesses located in Georgia and Alabama and we are consistently expanding towards Florida, Tennessee and Mississippi. We're undoubtedly eager to provide great quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John surely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your consumers or somebody else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of our clients and he is also the one that deals with our team to ensure that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to provide fantastic services to consumers.
Mark Maier
Mark is certainly our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology up to date and be sure that they are running efficiently. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work because he sees that the playback of a call can help someone.
The merchandise:
Eventide
When you need an easy-to-use recording solution that's both reputable and secure, you don't have to go anywhere else because Eventide recordings can help you. These recorders are extremely simple to use if you may use MediaWorks software and they are accessible on the web or over the desktop application, which will make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software consistently and they do this regularly to ensure that they could meet the demands of consumers. If you'd like to learn more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You can also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will allow you to connect to your NexLog Recorder. You may access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even allow you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be an excellent help to organize groups of related calls on the saved incidents because every incident will be managed through a devoted tab together with its graphical timeline view. This may permit you to control multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of relevant media or calls. If you want to have an easier time, the incidents can be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always devoted to the merchandise that we supply and the personal experience as clients. It is important to satisfy our customers and we are going to do our best to do everything to be sure that you'll be pleased and your units can be installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Tuscaloosa, AL.
The service department is prepared to take care of your system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you will be equipped with a professional system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Meridian, MS to suit the demands of the agency. Our offerings commonly fall into 3 groups, but we will offer custom maintenance plans that might fit the demands of the customers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor can be included and you may anticipate that there could be software improvements and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You must know that software improvements and remote monitoring are included. With this type of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would imply that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software improvements could be available and 24/7 monitoring. You'll not need to consider the parts and labor because they are all included.
Training
Quality Recording Solutions can be able to give complimentary web training during the warranty period to make certain that your team may have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the products so we are going to be sure that you're confident in using the tools. We are going to also ensure that we can offer on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
During the sessions, you and your team can be guided step by step over the features of the software. Our goal is to help you learn everything that you should find out about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you may maintain the performance of your telephone recorder as technology ages.
We will even provide reconditioned systems that are actually refurbished to the main performance specifications. You will be able to contact us to find out more info on the service.