QRS (Quality Recording Solutions) Provide Us Very Best Advice On Telephone And Radio Loggers In Montgomery, Alabama
Our mission here in Quality Recording Solutions is to make the neighborhoods a more secure place, offer support to the public safety experts and to attain these through the best services probable. We may make it feasible by offering up to date, trusted, affordable and effective voice and data recordings to all the public safety and support agencies located at the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you can anticipate that we have everything that you should provide the requirements of companies in Johnson City, TN.
The History And Culture Of The organization
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is the main reason why the corporation has been flouring for all these years. We all know that in order to provide higher quality service and customer relations, we need to have a happy and satisfied team of specialists. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we're.
The value of the company begins on the culture and personal relationships with the consumers. We may offer unparalleled technical and customized customer service while we offer what we do. We've got always kept our growth focused and intentional and we're always concentrating on quality more than anything else.
We have been giving a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the existing products in the communication centers. QRS is also aiding legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for longer than 7 years.
You can take a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We are serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very eager to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a large fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a fantastic and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
The favorite piece of assistance that John always says is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and produces surveys to installation and training.
He is very dedicated to meet the needs of the buyers with the best ability that he can muster and he deals with our team to ensure that everything can be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the needs of our consumers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is a multi-tasker and he always guarantees that our technology will be up-to-date and efficiently running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he understands that the a playback of a call can absolutely help someone else.
The merchandise:
Eventide
If you want to discover an simple to use recording solution that's secure and trustworthy, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are really simple to use with the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide will be able to enhance their software consistently and they can always do this regularly to make sure that they will meet the demands of clients. If you would like to know more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You can also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This can enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You'll be able to get into it over the web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software enables you to organize groups of linked calls into saved incidents. Every incident can then be managed on a focused tab along with its very own graphical timeline view. This will allow you to handle multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and allow you to build-up a complete set of related media or calls. To ensure that it's going to be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as clients. We always pay attention to your satisfaction above all else and we are going to do everything to ensure that you'd be pleased and your units will be appropriately installed. We have skilled engineers who are proud of their great service and product installation in Rome, GA.
We also have service departments which are prepared to take care of your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to make certain that you could have a professional system.
Service
Quality Recording Solutions can certainly offer multiples of service agreements in Tupelo, MS to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we will be able to create custom maintenance plans to fit the requirements of every customer.
Regular
Normal service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. You can even expect software updates and 24/7 remote monitoring. A service charge may be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software improvements included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customers would pay money for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software updates and also 24/7 monitoring may also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solution will offer you with the best web training through the warranty period. This may make certain that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to make certain that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we're going to offer on-site training at enough time of the installation and we can also offer web-training on the first-year warranty and while under service contract.
During the sessions, you and the team could be guided throughout the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. You could call us to learn more about this.