Quality Recording Solutions Provide Us Professional Info About Radio Recorders In Atlanta, Georgia
Our main mission here at Quality Recording Solutions is to provide a more secure community for everybody and to give support to public safety professionals. We wish to do all these with the usage of individualized and friendly services and all of it is going to be feasible with our up-to-date, affordable and trustworthy voice and data recordings meant for public safety and support organizations situated in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you could expect that we already have the tools to deal with businesses in Cookeville, TN.
The History And Culture Of The business
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The company has preserved all its core values and provided work balance for all its employees.
This is actually the main reason why the business has been flouring for all these years. We all know that in order to provide higher quality service and customer relations, we need to have a happy and fulfilled team of professionals. We've got more than 4 decades of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the business will start on the culture and personal relationships with your customers. We can unquestionably provide unparalleled technical and personalized customer service while we're giving what we do. We are going to always keep our growth concentrated and intentional and we will also concentrate on quality.
We have been giving a great product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS is also aiding legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support and parts for more than 7 years.
You can always check our website to learn more about us and our services and products. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We are serving various businesses in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a terrific leader and he was able to bring lots of things on the table which will encourage the team. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very dedicated to what he is doing and he provide the needs of the clients and also the one who handles our team to make certain that everything will be implemented appropriately.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time since he can effortlessly know and offer the requirements of the clients.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work because he recognizes that a playback can help someone.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and reliable? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are incredibly simple to use over the MediaWorks software and it could be accessed over the web or desktop application, which could make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide is also improving its software regularly to meet the requirements of the customers and we're QRS will keep your system up to date.
If you want to learn more about MediaWorks, you can read it on the MediaWorks tab and learn about the features of the software. You may contact us if you would like to set up a live demo of the product and we are going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service may also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You'll be able to access it using your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to look, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software enables you to organize groups of associated calls into saved incidents. Every incident would really be accessible for management on a dedicated tab along with a graphical timeline view. This can enable you to control multiple incidents in one screen.
When the additional calls are located already, they will certainly be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To ensure that it would be easier in the future, incidents could be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always committed to the products that we deliver and the personal experience as consumers. Your satisfaction is always important to us and we will do everything to be sure that you are going to be pleased and your units will be installed effectively. We also have skilled field engineers that's very proud of their speedy service and product installation in Florence, AL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Tupelo, MS to suit the needs of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that will fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. You need to also anticipate software improvements and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software improvements included together with remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the buyers would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring may also be included on the premium package. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide complimentary web training over the warranty period to ensure that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we are going to guarantee that you will be confident to make use of these tools. We're going to provide you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team would be guided in the process and discover more about the features of the software. Our goal is for you to use the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We could also offer reconditioned systems that were actually refurbished to the main performance specifications. You can call us to learn more about this.