QRS (Quality Recording Solutions) Provide Very Best Assistance Covering Telephone Recorders In Knoxville, Tennessee
Our mission right here at Quality Recording Solutions is to give a safer community for all and to help support public safety experts. We want to do these with the aid of personalized and friendly services. All of these can be feasible through our up-to-date, dependable and inexpensive voice and data recording samples for all the public safety and support businesses found at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to deal with and offer the requirements of businesses in Augusta, GA.
History And Culture Of The business
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The company has always been centered on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees as they know that nurturing a happy and fulfilled team of experts can provide them with better service quality and customer relations. We have more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we are.
The value of the corporation will invariably be on the culture and personal relationships with the consumers. We will offer the best technical and individualized customer service and do what we do best. We are going to always keep our growth intentional and focused and we will concentrate on the quality of the services as well. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is presently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
You can check your website to understand more about this. We have services and products included there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We offer services to several agencies located in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very excited to provide the best quality services and products for you.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and makes surveys to installation and training.
He is very devoted to meet the requirements of the customers with the best ability that he can muster and he handles our team to make sure that everything will be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the merchandise that we provide can meet the needs of the clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is up-to-date and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in because he already knows that a playback might help someone else.
The merchandise:
Eventide
If you want an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording solutions can help you. These recorders are extremely easy to use if you can use MediaWorks software and they're accessible on the web or over the desktop application, which can make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software continually and they can do this on a regular basis to be sure that they could meet the demands of the consumers. If you would like to learn more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. You may also speak with us if you want a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service may also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will allow you to connect your NexLog Recorder. You could access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even permit you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may also allow you to organize groups of linked calls on the saved incidents since every incident will absolutely be managed through a dedicated tab along with its graphical timeline view. This can be a good method to control multiple incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and allow you to develop a complete set of relevant media or calls. If you would like to have an easier time, the incidents may be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always committed to the merchandise that we deliver and also your personal experience as buyers. It is important to satisfy our consumers and we're going to do our best to do everything to make sure that you'll be pleased and your units could be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Gainesville, FL.
The service department will invariably be prepared to take care of the system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with an expert system.
Service
Quality Recording Solutions can certainly provide multiples of service agreements in Chattanooga, TN to suit the demands of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Normal
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You may even anticipate software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that's requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There can also be software updates included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer can be paying for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring will be included. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions might also offer complimentary web training through the warranty to period to make sure that you and the team can be equipped to utilize your software to its full potential.
We will always want you to enjoy the experience with the products that we're giving so we will do what we can to be sure that you can be confident in using these tools and make it an asset for your agency.
To make this possible, we can offer you with on-site training at the time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
During the sessions, you and the team could be guided throughout the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you could maintain the performance of your telephone recorder as technology ages.
We will even provide reconditioned systems which are actually refurbished to the original performance specifications. To learn more info about the service, you could contact us today.