Quality Recording Solutions Give You Very Best Help About Eventide Recorders In Jacksonville, FL
The primary mission of Quality Recording Solutions is to make the communities a more secure place to be, provide support to public safety specialists and also to achieve these through the best services. We could make this feasible by supplying updated, inexpensive, efficient and reliable voice and data recording samples to public safety and support organizations in the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you could anticipate that we've got everything that you must offer the needs of companies in Savannah, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They understand that looking after a fulfilled team of professionals will offer better quality service and customer relations.
We've got more than 40 years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation actually starts on the culture and personal relationships with customers. We can absolutely offer the best technical and personalized customer service while we are doing what we do. We always kept everything targeted and intentional and we focus on quality. We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to offer support for these products for 7 years.
You have to check our website to understand more about us, the merchandise that we offer and the services that we provide. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to give you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is undoubtedly an excellent leader and he has brought plenty of things on the table to encourage his team members.
The favorite assistance that he generally gives is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the demands of our consumers and he is also the one that manages our team to guarantee that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they could provide the requirements of the clients all enough time.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the company. He is referred to as a multi-tasker and he guarantees that our technology can be updated and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he knows that the a playback of a call can undoubtedly help someone else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and trustworthy? You do not have to look elsewhere because Eventide recording samples is what you are trying to find.
These recorders are incredibly simple to use over the MediaWorks software and it can be accessed over the web or desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the customers and also the QRS will keep the system up-to-date.
If you'd like to learn more about MediaWorks, you may read it on the MediaWorks tab and learn about the features of the software. You can contact us if you'd like to set up a live demo of the product and we will show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This can enable the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can connect you to your NexLog Recorder. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also enable you to make quick call replay and browsing and this can also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of connected calls when it comes to the saved incidents. Every incident will be managed through a focused tab along with its graphical timeline view. This will enable you to manage multiple incidents in only one screen. When additional calls are already located, they would be copied in an existing incident and enable you to construct a complete set of relevant calls or media.
If you'd like to make sure that it is going to be easier, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the products that we deliver and also the personal experience as clients. We consider your satisfaction above all else and we will do everything to be sure that you are going to be pleased and your units will be installed.
We've got the best engineers which could offer fantastic service and product installation in Tuscaloosa, AL.
We have service departments that are already prepared to deal with the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we're going to combine our efforts with you to ensure that you will have an expert system.
Service
Quality Recording Solutions can offer multiples of service agreements in Meridian, MS to suit the demands of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You may even anticipate software improvements and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software improvements included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer could be spending money on the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring are also included in this. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can be able to enable you to offer complimentary web training during the warranty period to ensure that the team could be knowledgeable to make use of the software. We are going to want you to enjoy the experience with the merchandise so we're going to do everything to make sure that you are going to be confident when you're using the tools. We're going to make certain that we can provide you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
During the sessions, you and your team might be guided step by step over the features of the software. Our goal is to help you learn everything that you must discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the consumers to help maintain the performance of their voice recorder as technology ages. To understand more about this, you may call us directly.