QRS (Quality Recording Solutions) Give Very Best Assistance On Eventide Recorders In Murfreesboro, TN
Our mission at Quality Recording Solutions is to actually provide a much safer community for everybody and to support public safety professionals. We want to accomplish all these through customized and friendly services. All of these can be possible through our updated, dependable and affordable voice and data recordings for all the public safety and support businesses located at the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to deal with and offer the requirements of businesses in Panama City, FL.
History And Culture Of The company
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The organization has long been centered on its core values and its strong devotion to family values. They always see the tough work and work balance for the employees as they realize that having a happy and satisfied team of professionals can provide better service quality as well as customer relations. We've got more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization will always be on the culture and personal relationships with the consumers. We can provide the best individualized and technical customer service while doing what we can do. We always keep our growth focused and deliberate and we can concentrate on the quality of the services. We have been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for no less than 7 years.
If you'd like to know more about this, you may always check our website. Our products and services are all there so you may check it out.
We also give back to our community by means of supporting or working with the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by way of giveaways and contributions to festivities.
Service Location
We're providing services to different organizations situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to give you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring a lot of things on the table that will encourage the team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very dedicated to meet the needs of the customers with the best ability that he can muster and he deals with our team to ensure that everything can be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the demands of the clients and offer them with the best products and services.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already understands that a playback might help someone else.
Our Products:
Eventide
Do you wish to find a recording solution that's easy to use, secure and reputable? You don't have to look anywhere else since Eventide recording samples is what you need.
These recorders are very simple to use over the MediaWorks software and it may be accessed through the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide increases its software regularly to help meet the demands of the consumers and also the QRS will keep the system up-to-date.
To know more about MediaWorks, you can always read it on the MediaWorks tab to understand the capabilities of this software. You could contact us if you would like to set up a live demo of the product and we are going to show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can certainly allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will hook you up to the NexLog Recorder. You could access this through the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software could also allow you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software can also allow you to organize groups of linked calls into saved incidents. Every incident would actually be accessible for management on a devoted tab along with a graphical timeline view. This will enable you to handle multiple incidents in one screen.
If the additional calls are already located, they are going to be copied right away through an existing incident and allow you to build-up a complete set of relevant media or calls. To be sure that it will be easier in the future, incidents may be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are dedicated to the items that we are delivering and also the personal experience as buyers. It's very important to fulfill our clientele and we are going to do everything to make certain that you will be pleased and your units could be effectively installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Lake City, FL.
The service department will certainly be prepared to handle the system together with the professional expertise that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with a professional system.
Service
Quality Recording Solutions can definitely offer multiples of service agreements in Chattanooga, TN to suit the requirements of your agency.
Our common offers are actually divided into 3 categories that is mentioned below, but we're going to be able to create custom maintenance plans which will fit your needs.
Standard
Regular service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor will be included. You can even expect software updates and 24/7 remote monitoring. A service charge could be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There could be some software improvements included as well as remote monitoring. With this plan, a service charge could be incurred for on-site service and the buyers will pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can allow you to offer complimentary web training throughout the warranty period to make certain that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the items so we are going to make certain that you're confident in using the tools. We will be sure that we can provide you with on-site training at time of installation and also offer web-training through the first-year warranty and While it is under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease as you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We may also offer reconditioned systems that were actually refurbished to the original performance specifications. To find out more about this, call us right now.