QRS (Quality Recording Solutions) Give Us Best Advice On Radio Recorders In Huntsville, AL
Our main mission right here at Quality Recording Solutions is to offer a safer community for everyone and to give support to public safety specialists. We want to do all these with the use of individualized and friendly services and all of it will be possible with our updated, inexpensive and trustworthy voice and data recordings meant for public safety and support organizations situated in the Southeast.
We're giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may anticipate that we've got everything that the businesses in Macon, GA.
History And Culture Of The company
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The corporation has long been centered on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees because they know that looking after a happy and satisfied team of professionals will offer them with better service quality and customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we are.
The value of the company will always be on the culture and personal relationships with the consumers. We can offer the best customized and technical customer service while doing what we can do. We are going to always keep our growth deliberate and concentrated and we're going to concentrate on the quality of the services as well. We have been supplying a terrific product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
As of right now, QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
You could check your site to learn more about this. Our services and products are all there so you may check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by honoring the dispatches by way of contributions and special gifts.
Service Location
We are giving services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are definitely eager to offer terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an excellent and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
His favorite assistance is: take care of your buyers or someone else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the needs of the clients and he is also the one who deals with our team to be sure that everything can be effectively implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to offer fantastic services to clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is an incredible multi-tasker and he can also keep our technology up-to-date and ensure that everything will run properly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work as he sees that the playback of a call may help someone.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that's both secure and reliable? You don't have to look elsewhere as the Eventide recording solution is what you are trying to find!
These recorders are extremely easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the customers and also the QRS will keep the system updated.
To know more about MediaWorks, you could always read it on the MediaWorks tab to learn about the capabilities of this software. You may call us right now if you want to set up a live demo of the product and we're going to show you what it could do.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that will enable other NG911 to deposit and obtain data like geo-location and call routing logs. This may let the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could permit you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to permit you to make a quick call and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a great help to organize groups of linked calls on the saved incidents because every incident will be managed through a committed tab along with its graphical timeline view. This may enable you to deal with multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of relevant media or calls. If you would like this make this easier, incidents might be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as customers. We always consider your satisfaction more than anything else and we are going to do everything to be sure that you will be pleased and your units will be correctly installed. We also have the best engineers that take pride in their fantastic service and product installation in Florence, AL.
We even have service departments that are ready to handle your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you are going to have a professional system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Knoxville, TN to suit the needs of the agency. Our offerings generally fall into 3 classes, but we can provide custom maintenance plans that will fit the requirements of the consumers.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software improvements and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You need to realize that software updates and remote monitoring are included. With this kind of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would imply that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software improvements will become available and 24/7 monitoring. You'll not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions can enable you to offer complimentary web training through the warranty period to be sure that the team would have the knowledge to use the software. We will want you to enjoy the experience with the products so we're going to do everything to make certain that you'll be confident when you are using the tools. We're going to make certain that we can provide you with on-site training at time of installation and also provide web-training over the first-year warranty and While it's under service contract.
Through the sessions, you and your team may be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We might also provide reconditioned systems that were actually refurbished to the main performance specifications. You must call us at this time to learn more.