Quality Recording Solutions Provide Excellent Ideas About Radio Recorders In Jackson, Mississippi
Our principal mission right here at Quality Recording Solutions is to offer a more secure community for everybody and to provide support to public safety professionals. We will do all these through the usage of individualized and friendly services and it'll be probable with our up-to-date, trusted and inexpensive voice and data recordings for public safety and support companies in the Southeast.
We're providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we've got everything that the companies in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They understand that nurturing a satisfied team of professionals may offer higher quality service and customer relations.
We've got over forty years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business actually begins on the culture and personal relationships with the clientele. We can unquestionably offer unparalleled technical and individualized customer service while we are doing what we do. We always kept everything targeted and deliberate and we focus on quality. We have been giving a stellar product line in the Eventide Recording Equipment. Our current solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the products for 7 years.
You may have a look at our website to understand more about us, our product and the services that we provide. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John surely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is devoted to his work and he offers the needs of the consumers. He is also the one that guarantees that everything can be correctly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time because he can effortlessly know and offer the demands of the consumers.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the company.
He is also an impressive multi-tasker and he keeps our technology updated and be sure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he sees that it would help other individuals.
Our Products:
Eventide
Do you want to search for a secure, reputable and simple to use recording solution? You don't have to look elsewhere because Eventide recordings is what you are looking for.
These recorders are really simple to use with the aid of the MediaWorks software and it is going to be accessible on the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the clients and we're QRS will keep your system up to date.
To find out more about MediaWorks, you could always read it on the MediaWorks tab to understand the capabilities of this software. You may call us now if you will need to set up a live demo of the product and we will show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to your NexLog Recorder. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of linked calls on the saved incidents. All incidents might be managed with a committed tab along with a graphical timeline view. This can enable you to handle multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of relevant calls or media.
If you would like to make certain that it will be easier, incidents could be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we supply and also the personal experience of our consumers. We consider your satisfaction above all else and we are going to do everything to ensure that you are going to be pleased and your units could be installed.
We've got the best engineers that could offer wonderful service and product installation in Waycross, GA.
We currently have service departments that are prepared to handle the system along with the professional knowledge of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you'll have a professional system.
Service
Quality Recording Solutions will offer multiples of service agreements in Knoxville, TN to suit the requirements of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that may fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You must also expect software improvements and 24/7 remote monitoring. A service charge will be incurred for any service asked for outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There could be some software improvements included as well as remote monitoring. With this plan, a service charge will be incurred for on-site service and the customers will pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can permit you to provide complimentary web training during the warranty period to make sure that the team would have the knowledge to use the software. We always want you to enjoy this experience with the items so we're going to do everything to ensure that you are confident in using the tools. We will also make certain that we can offer on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
During the sessions, you and your team can be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice recorder as technology ages. We can even offer you reconditioned systems that were refurbished to the original performance specifications. You should call us right now to learn more.