Quality Recording Solutions Provide You Excellent Suggestions About Telephone Recorders In Hattiesburg, MS
Our main mission right here at Quality Recording Solutions is to offer a safer community for everybody and to provide support to public safety professionals. We wish to do all these with the usage of customized and friendly services and all of it will be feasible with our updated, inexpensive and trustworthy voice and data recording solutions meant for public safety and support organizations situated in the Southeast.
We're offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can anticipate that we have everything that the companies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They pay attention to the difficult work and work balance of their employees. They fully understand that taking care of a happy and fulfilled team of specialists can give them better quality service and customer relations so they've got always been focusing on this aspect.
We have over 4 decades of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the organization begins on the culture and personal relationships with consumers. We can unquestionably offer unparalleled technical and customized customer service while we are doing what we do. We always kept our growth deliberate and focused and we are concentrating on quality. We have been providing an incredible product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS will even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to offer support for these products for 7 years.
You may have a look at our website to learn more about us, our product and the services that we provide. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very excited to give the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always dedicated to meet the requirements of every customer to the best of his ability and he handles our team to make certain that they could implement everything appropriately. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the requirements of the consumers and provide them with the best services and products.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology up to date and be sure that they're running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work as he knows that the playback of a call can help somebody.
The merchandise:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and reliable? You do not have to go elsewhere since the Eventide recording solutions is what you need.
These recorders are really simple to use over the aid of MediaWorks software that you may access through the internet or a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is continually improving their software regularly to ensure that they can meet the demands of the consumers. If you want to understand more about MediaWorks, you may always read it on the MediaWorks tab to find out about its capabilities. You may absolutely talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might permit you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be an excellent help to organize groups of linked calls on the saved incidents because every incident will be managed through a committed tab together with its graphical timeline view. This will absolutely be an excellent method to manage different incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also enable you to develop a complete set of relevant calls or media. If you'd like to make this easier, incidents can invariably be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always committed to the products that we supply and also your personal experience as customers. It is essential to meet our clientele and we are going to do our best to do everything to make certain that you'll be pleased and your units will be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Vicksburg, MS.
The service department will surely be prepared to manage the system along with the professional expertise that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Murfreesboro, TN to suit the demands of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you may anticipate software updates and 24/7 remote monitoring. A service charge may be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There can also be software improvements included along with remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the clients would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software improvements and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could be able to give web training throughout the warranty period to be sure that you and your team would know how you can use your software.
We will always want you to enjoy the experience with the items that we are offering so we will do what we can to make certain that you can be confident in using these tools and make it an asset for your agency.
To do this, we could make sure that we're going to provide you with on-site training at time of installation and we provide web-training through the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. To learn more info about the service, you could contact us at this time.