Quality Recording Solutions Offer Very Best Recommends On Digital Logging Recorders In Birmingham, AL
Our mission here at Quality Recording Solutions is to help make the communities a much safer place, support the public safety specialists and to accomplish all this through personalized and friendly services. We will make it possible by offering you affordable, effective, improvements and dependable voice and data recording samples to public safety and also support agencies in the Southeast.
We already have plenty of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you can anticipate that we've got everything that you should offer the requirements of agencies in Savannah, GA.
The History And Culture Of The company
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The organization maintained its values through the years and their determination to the hard work and work balance of their employees.
This is actually the main reason why the business has been flouring for all these years. We all know that in order to offer higher quality service and customer relations, we need to have a happy and fulfilled team of experts. We have more than 4 decades of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. Essentially, responders, officials and also telecommunicators know who we are.
The value of the corporation would actually begin on the culture and personal relationships with the clients. We will offer unparalleled technical and individualized customer service while we do what we do well. We will always keep our growth targeted and intentional and we are going to also focus on quality.
We have been offering a stellar product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for at least 7 years for all our products.
You can always check our website to understand more about us and our products and services. We also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We provide services to several agencies situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is very dedicated to what he is doing and he provide the needs of the customers and also the one who handles our team to make sure that everything will be implemented appropriately.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they can provide the needs of the buyers at all times.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology updated and make sure that they are running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work as he knows that the playback of a call can help somebody.
The Products:
Eventide
If you want an easy-to-use recording solution that is both trustworthy and secure, you do not have to go anywhere else because Eventide recordings may help you. These recorders are incredibly simple to use through the help of MediaWorks software and you can even access them on the internet or through a desktop application, which can make the telephone and radio logger more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software continually and they could do this frequently to make certain that they could meet the demands of the consumers. If you want to understand more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. You could also speak with us if you'd like a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service that will undoubtedly enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This service will be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You will be able to get into this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly enable you to make quick call replay and browsing and it'll include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of related calls. All incidents may be managed with a focused tab together with a graphical timeline view. This can permit you to deal with multiple incidents in one screen. Once the additional calls are located, they'll be copied in an existing incident and allow you to create a complete set of related calls or media.
If you would like to be sure that it will be easier, incidents may be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the items that we supply and also the personal experience as consumers. We always consider your satisfaction more than anything else and we're going to do everything to make certain that you are going to be pleased and your units can be appropriately installed. We also have skilled engineers that take pride in their fantastic service and product installation in Dothan, AL.
We also have service departments that are prepared to deal with your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you will have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Knoxville, TN to suit the demands of the agency. Our offerings frequently fall into 3 groups, but we can provide custom maintenance plans that may fit the demands of customers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor can be included and you could expect that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also provide access to the help desk. There will also be software improvements and remote monitoring. With this kind of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software improvements will become available and 24/7 monitoring. You will not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions can be able to permit you to provide complimentary web training over the warranty period to make certain that the team could be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the items so we will make certain that you're confident in using the tools. We're going to be sure that we can provide you with on-site training at time of installation and also offer web-training through the first-year warranty and While it is under service contract.
Throughout the sessions, you and the team will be guided step by step on the features of the software. Our main goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also offer service contracts to maintain the performance of the voice recorder as technology ages.
We will even provide reconditioned systems which are actually refurbished to the main performance specifications. You will be able to contact us to learn more information on the service.