Quality Recording Solutions Provide Best Ideas Covering Radio Recorders In Knoxville, Tennessee
The principal mission of Quality Recording Solutions is to make the neighborhoods a much safer place to be, provide support to public safety professionals and also to achieve these through the best services. We may make it possible by offering you inexpensive, effective, improvements and trustworthy voice and data recording solutions to public safety and also support organizations in the Southeast.
We've got a lot of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you could expect that we've got the correct equipment to provide the needs of any agencies in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The company is always focused on its core values and its devotion to family values. They also consider the hard work and work balance for all their employees since they realize that looking after a happy and satisfied team of professionals will offer them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we're.
The value of the organization is actually on the culture and personal relationships with our customers. We can provide the best personalized and technical customer service while doing what we can do. We're going to always keep our growth deliberate and targeted and we're going to concentrate on the quality of the services as well. We've got been giving a fantastic product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
As of today, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for no less than 7 years.
If you'd like to know more about this, you may always check our website. Our services and products might also be found there.
We are also known to give back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by method of contributions and giveaways.
Service Area
We are serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a huge fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a fantastic leader indeed. He brought a lot of things on the table that might encourage his team members.
The favorite advice that he usually gives is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the demands of our buyers and he is also the one that manages our team to ensure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer fantastic services to customers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology could be up to date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very trusted and he is inspired in his work since he knows that the playback of a call can help somebody else.
Our Products:
Eventide
Do you want to search for a secure, reliable and easy to use recording solution? You don't have to look elsewhere because the Eventide recording solution is what you are trying to find!
These recorders are extremely easy to use through the MediaWorks software and it can be accessed over the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide also improves its software frequently to help meet the demands of the consumers and at QRS keep the system up-to-date.
To learn more about MediaWorks, you may read it on the MediaWorks tab to understand about the capabilities of this software. You can call us right now if you want to set up a live demo of the product and we will show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that would connect you to your NexLog Recorder is MediaWorks. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also allow you to make quick call replay and browsing and this can also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of associated calls. All incidents can be managed with a devoted tab along with a graphical timeline view. This may allow you to manage multiple incidents in only one screen. When the additional calls are located, they're going to be copied in an existing incident and enable you to create a complete set of relevant calls or media.
If you'd like to ensure that it is going to be easier, incidents could be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as customers. We always pay attention to your satisfaction and we will do the best that we can to ensure that you are going to be pleased with the units.
We've got skilled engineers which are very professional and they offer terrific service and product installation in Rome, GA.
We presently have service departments which are prepared to handle the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to ensure that you may get a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Tupelo, MS to help suit the needs of the agency. Our typical offerings will normally fall into 3 classes, but we can create custom maintenance plans that would fit the requirements of the buyers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You can anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be some software updates and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer will have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days every week. The Software updates could be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to be sure that the team will surely have the knowledge to make use of the software. We surely want you to enjoy using our products so we will make sure that you'd be confident in using these tools. We can offer on-site training at enough time of installation and offer web-training over the 1st year warranty and while it's under service contract.
On these sessions, you and your team can be guided throughout the procedure and learn the features of the software. Our principal goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We may also offer service contracts to maintain the performance of the radio recorder as technology ages.
We even provide reconditioned systems which are refurbished to the original performance specifications. To learn more information about the service, you may contact us at this time.