Quality Recording Solutions Provide Us Top Tips About Voice Recorders In Pensacola, FL
Our mission here at Quality Recording Solutions is to provide a much safer community for all and to help support public safety specialists. We wish to attain all these through individualized and friendly services. These things would be feasible because of our updated, affordable and trusted voice and data recordings meant for public safety and support agencies in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we've got the best equipment to handle and offer the demands of agencies in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The business always followed its value and also their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They fully understand that taking care of a happy and satisfied team of experts can give them better quality service and customer relations so they have always been concentrating on this aspect.
We've got more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will surely know us.
The value of the company actually begins on the culture and personal relationships with the clientele. We can surely offer unparalleled technical and customized customer service while we are doing what we do. We always kept our growth deliberate and targeted and we're concentrating on quality. We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions are currently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS is also helping legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the items for 7 years.
You should check our website to learn more about us, the items that we offer and the services that we offer. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We provide services to several organizations situated in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a good leader and he has brought a lot of things on the table to encourage his team members.
The favorite assistance that he generally gives is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is dedicated to his work and he offers the demands of the clients. He is also the one that guarantees that everything could be correctly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they could provide the needs of the clients at all times.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running correctly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work since he knows that a playback may help someone.
The merchandise:
Eventide
If you would like to locate an simple to use recording solution that is secure and trusted, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are very easy to use if you could use MediaWorks software and they're accessible on the web or through your desktop application, which might make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide could be able to enhance their software consistently and they could always do this regularly to make sure that they will meet the demands of clients. If you'd like to understand more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. You may speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service which will enable other NG911 to deposit and obtain data like geo-location and call routing logs. This will actually let the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You are going to be able to get into it using your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software may even permit you to organize groups of related calls to saved incidents. Every incident can invariably be managed on a devoted tab along with its own graphical timeline view. This will allow you to manage multiple incidents in one screen.
If the additional calls are already located, they'll be copied immediately through an existing incident and enable you to build-up a complete set of relevant media or calls. To guarantee that it will be easier in the future, incidents might be saved remotely on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as customers. We always pay attention to your satisfaction more than anything else and we will do everything to be sure that you'd be pleased and your units can be properly installed. We also have skilled engineers that take pride in their wonderful service and product installation in Mobile, AL.
We also have service departments which are ready to deal with your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you'll have an expert system.
Service
Quality recordings will offer multiple service agreements in Chattanooga, TN to help suit the needs of the agency. Our offers generally fall into 3 classes, but we may make custom maintenance plans based on your needs.
Normal
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You may also expect software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer will have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to provide complimentary web training during the warranty period to be sure that your team can have the knowledge to use the software. We always want you to enjoy this experience with the items so we will do everything to make certain that you're confident in using the tools. We will make certain that we will offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
Throughout the sessions, you and your team can be guided step by step over the features of the software. Our principal goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the voice recorder as technology ages.
We may even offer reconditioned systems which are actually refurbished to the main performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.