Quality Recording Solutions Give Top Hints Covering Voice Recorders In Pensacola, Florida
The principal mission of Quality Recording Solutions is to make the towns a much safer place to be, provide support to public safety specialists and also to attain these through the best services. We can make it possible by giving up-to-date, dependable, inexpensive and efficient voice and data recording solutions to all the public safety and support businesses found at the Southeast.
We already have lots of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you could anticipate that we have everything that you need to provide the demands of businesses in Albany, GA.
History And Culture Of The company
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The corporation has long been centered on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees as they realize that nurturing a happy and satisfied team of professionals can offer them with better service quality and customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the business is on the culture and personal relationships with consumers. We can provide the best personalized and technical customer service while doing what we can do. We always keep our growth concentrated and intentional and we can focus on the quality of the services. We have been offering the best product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is presently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for no less than 7 years.
You could check your site to learn more about this. Our products and services could also be found there.
We are also known to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by method of contributions and giveaways.
Service Location
We're supplying services to different organizations situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John surely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the needs of the clients and he is also the one who manages our team to make certain that everything could be appropriately implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they can provide the needs of the buyers all the time.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is an excellent multi-tasker and he may also keep our technology up-to-date and make certain that everything will run effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he understands that the playback of a call will help someone.
The merchandise:
Eventide
If you would like to locate an simple to use recording solution that is secure and reliable, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are really easy to use over the help of MediaWorks software and you could access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is presently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continually and they do this regularly to be sure that they could meet the demands of buyers. If you would like to know more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. You may speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could enable you to connect your NexLog Recorder. You can access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also permit you to organize groups of connected calls on the saved incidents since every incident will certainly be managed through a committed tab along with its graphical timeline view. This can allow you to handle multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of relevant media or calls. If you would like to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always devoted to the merchandise that we deliver and the personal experience as clients. It is vitally important to fulfill our consumers and we will do everything to ensure that you'll be pleased and your units can be properly installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Dothan, AL.
The service department will certainly be prepared to manage the system together with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you will be equipped with a specialist system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings will commonly fall into 3 groups, but we will offer custom maintenance plans that could fit the requirements of the buyers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also expect software updates and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. There will also be software updates and remote monitoring. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software updates will become available and 24/7 monitoring. You will not need to think about the parts and labor as they are all included.
Training
Quality Recording Solutions can enable you to provide complimentary web training over the warranty period to ensure that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the items so we are going to make certain that you're confident in using the tools. We will be sure that we can offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team can be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice logger as technology ages.
We even offer reconditioned systems which are refurbished to the main performance specifications. You'll be able to contact us to find out more information on the service.