QRS (Quality Recording Solutions) Offer Us Top Suggestions On Voice Loggers In Biloxi, MS
Our mission here in Quality Recording Solutions is to make the communities a more secure place, offer support to the public safety experts and to accomplish these over the best services probable. We can make this probable by giving updated, inexpensive, effective and trusted voice and data recording samples to public safety and support agencies in the Southeast.
We've got lots of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you could expect that we have the proper equipment to provide the demands of any companies in Albany, GA.
History And Culture Of The organization
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The corporation is always focused on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees since they know that taking care of a happy and fulfilled team of experts can offer them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the corporation will always be on the culture and personal relationships with the clientele. We will offer the best technical and customized customer service and do what we do best. We will always keep our growth intentional and focused and we will concentrate on the quality of the services as well. We have been giving a fantastic product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for no less than 7 years.
You could check your site to learn more about this. We have products and services included there.
We're also known to give back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by strategy for giveaways and contributions to festivities.
Service Area
We serve several organizations in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of assistance that John generally says is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in supplying the demands of consumers and he also handles our team to make sure that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can provide the needs of the customers all the time.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is a multi-tasker and he always guarantees that our technology could be up-to-date and effectively running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he recognizes that the a playback of a call can unquestionably help somebody else.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that's both secure and trustworthy? You do not have to look elsewhere because the Eventide recording solution is what you are trying to find!
These recorders are really easy to use over the help of the MediaWorks software and it'll be accessible through the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the buyers and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you may read it on the MediaWorks tab to learn about the capabilities of this software. You may call us today if you want to set up a live demo of the product and we're going to show you what it may do.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that may surely enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This service can be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You will be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually permit you to make quick call replay and browsing and it'll include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls on the saved incidents. Every incident will be managed through a committed tab along with its graphical timeline view. This can permit you to deal with multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to make a complete set of related calls or media.
If you want to make sure that it is going to be easier, incidents could be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as buyers. We pay attention to your satisfaction and we will do everything to guarantee that you would be pleased and your units can be installed. We also have the best engineers that take pride in their great service and product installation in Dothan, AL.
We also have service departments that are ready to cope with your system together with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Huntsville, AL to suit the demands of the agency. Our offerings often fall into 3 categories, but we will offer custom maintenance plans that could fit the requirements of clients.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you may expect that there could be software improvements and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This service agreement will surely cover remote support and provide access to the help desk. You have to realize that software improvements and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it could cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software updates will absolutely be available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions will offer the best complimentary web training in the warranty period to be sure that the team might have the knowledge to make use of the software. We want you to enjoy the use of our products so we're going to guarantee that you are going to be confident to make use of these tools. We can provide on-site training at enough time of installation and offer web-training through the 1st year warranty and while it is under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our main goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you may maintain the performance of your telephone recorder as technology ages.
We can even offer reconditioned systems that are actually refurbished to the main performance specifications. You can contact us to learn more info on the service and purchasing of the refurbished systems.