Quality Recording Solutions Give Us Professional Tips Covering Voice Loggers In Augusta, GA
Our mission right here at Quality Recording Solutions is to give a safer community for all and to help support public safety specialists. We want to do these through the help of personalized and friendly services. All of these can be feasible with our up-to-date, trusted and inexpensive voice and data recording solutions for public safety and support organizations in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to manage and provide the demands of agencies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The organization always followed its value and also their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They understand that looking after a fulfilled team of professionals will offer better quality service and customer relations.
We've got over 40 years of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the organization actually begins on the culture and personal relationships with the customers. We're going to be able to provide unparalleled technical and personalized customer service while we do what we do. We always keep our growth concentrated and intentional and we are going to be centering on quality. We have been providing an incredible product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support for the merchandise for 7 years.
You have to check our website to understand more about us, the merchandise that we offer and the services that we provide. We also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our giveaways and contributions to festivities.
Service Location
We're giving our services to various companies located in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We're surely excited to provide great quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John undoubtedly leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is committed to his work and he offers the needs of the customers. He is also the one that guarantees that everything could be properly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they could provide the requirements of the customers at all times.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up to date.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is recognized to inspire others through his work as he recognizes that a playback of a call will help someone else.
Our Products:
Eventide
Do you want to search for a secure, reputable and easy to use recording solution? You do not have to look elsewhere because the Eventide recording solution is what you're searching for!
These recorders are really easy to use with the aid of the MediaWorks software and it's going to be accessible through the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software frequently to help meet the demands of the buyers and at QRS keep the system updated.
To know more about MediaWorks, you may always read it on the MediaWorks tab to understand the capabilities of this software. You can call us nowadays if you'd like to set up a live demo of the product and we are going to show you what it can do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might enable you to connect your NexLog Recorder. You will be able to gain access to this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to permit you to make a quick call and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of connected calls on the saved incidents since every incident will unquestionably be managed through a dedicated tab together with its graphical timeline view. This may enable you to deal with multiple incidents in one screen.
Once the additional calls are located, they will be copied in an existing incident and allow you to create a complete set of appropriate media or calls. If you'd like to have an easier time, the incidents might be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we're always committed to the items that we supply and also your personal experience as customers. It is very important to fulfill our clientele and we're going to do everything to ensure that you will be pleased and your units could be properly installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Vicksburg, MS.
The service department is prepared to take care of your system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions will provide multiple service agreements in Murfreesboro, TN to suit the demands of the agency. Our offerings will generally fall into 3 categories, but we can provide custom maintenance plans which will fit the demands of the customers.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you can expect that there could be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to know that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software updates might be available and 24/7 monitoring. You'll not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions could be able to offer web training throughout the warranty period to be sure that you and your team would know the way to use your software.
We always want you to enjoy the experience with the merchandise and we're going to do everything to ensure that you'll be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we are going to provide on-site training at the time of the installation and we may also offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the telephone recorder as technology ages.
We may even provide reconditioned systems that are actually refurbished to the original performance specifications. You are going to be able to contact us to find out more information on the service.