QRS (Quality Recording Solutions) Give Very Best Advice On Telephone Recorders In Savannah, GA
Our mission right here at Quality Recording Solutions is to help make the towns a much safer place, support the public safety professionals and to accomplish all of this through individualized and friendly services. We will make this possible by supplying up-to-date, affordable, efficient and trustworthy voice and data recordings to public safety and support agencies in the Southeast.
We've got lots of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you may anticipate that we've got the correct equipment to provide the demands of any companies in Jacksonville, FL.
History And Culture Of The company
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The company has always been focused on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they know that looking after a happy and fulfilled team of professionals can provide them with better service quality and customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the business is on the culture and personal relationships with clients. We will offer the best technical and customized customer service and do what we do best. We keep our growth intentional and focused and we are going to also concentrate on quality services above all else. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for no less than 7 years.
You can check your website to understand more about this. We've got services and products included there.
We are also known to give back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of special gifts and contributions to festivities.
Service Location
We are providing our services to various organizations positioned in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're surely eager to give terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your clients or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and produces surveys to installation and training.
He is always dedicated to meet the requirements of every customer to the best of his ability and he handles our team to make sure that they can implement everything correctly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will invariably meet the needs of our consumers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology updated and be sure that they are running effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work because he understands that the playback of a call can help somebody.
The Products:
Eventide
Are you trying to find an easy to use recording solution that is secure and reliable? You don't need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are simple to use with the aid of MediaWorks software and you may also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide can improve constantly frequently to make certain that they will meet the demands of the buyers. If you want to understand more about MediaWorks, you may read this on the MediaWorks tab to understand its features. If you would like to have a live demo of the product, you could call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also get data like geo-location and call routing logs. This will allow the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You'll be able to get into it using your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may even enable you to organize groups of associated calls to saved incidents. Every incident can then be managed on a devoted tab along with its very own graphical timeline view. This can enable you to control multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the foreseeable future, incidents could be saved remotely on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the items that we supply and the personal experience as clients. We always pay attention to your satisfaction above all else and we are going to do everything to ensure that you would be pleased and your units can be appropriately installed. We also have skilled engineers that take pride in their great service and product installation in Mobile, AL.
We also have service departments which are ready to cope with your system together with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Meridian, MS to suit the requirements of the agency. Our offerings will commonly fall into 3 categories, but we can provide custom maintenance plans that can fit the demands of the customers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software improvements and 24/7 remote monitoring and the service will be charged outside of the corporation hours.
Telephone/Remote
This service agreement will undoubtedly cover remote support and offer access to the help desk. You have to know that software improvements and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software updates will certainly be accessible and 24/7 monitoring. You'll not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions will be able to enable you to provide complimentary web training during the warranty period to be sure that the team will be knowledgeable to make use of the software. We're going to want you to enjoy the experience with the items so we are going to do everything to ensure that you are going to be confident when you are using the tools. We will also ensure that we can provide on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
Over the sessions, you and your team may be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You can also call us to find out more about this.