Quality Recording Solutions Provide You Reliable Guidelines Covering Digital Logging Recorders In Montgomery, AL
Our mission at Quality Recording Solutions is to actually offer a safer community for everybody and to support public safety experts. We want to achieve all these through personalized and friendly services. All of these can be probable through our updated, trusted and inexpensive voice and data recording samples for all the public safety and support companies located at the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, finance institutions and more so we undoubtedly have the best equipment to handle and provide the requirements of businesses in Augusta, GA.
The History And Culture Of The company
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The company has preserved all its core values and provided work balance for all its employees.
This is the principal reason why the organization has been flouring for all these years. We know that in order to offer higher quality service and customer relations, we need to have a happy and satisfied team of professionals. We have over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we are.
The value of the organization would actually start on the culture and personal relationships with the clientele. We will offer unparalleled technical and customized customer service while we offer what we do. We always kept our growth focused and deliberate and we focus on quality above all else.
We've got been giving a terrific product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the existing products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for more than 7 years.
You can always check our website to know more about us and our services and products. We could also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the aid of special gifts and contributions to customer sites and festivities.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a great leader indeed. He brought a lot of things on the table that could encourage his team members.
The favorite advice that he usually gives is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the needs of the buyers and he is also the one who deals with our team to be sure that everything can be effectively implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they could offer the requirements of the consumers all enough time.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work as he recognizes that a playback may help someone.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and trustworthy? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use with the aid of MediaWorks software and you may also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide can improve constantly on a regular basis to make certain that they will meet the demands of the buyers. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. If you want to have a live demo of the product, you may call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that may connect you to your NexLog Recorder is MediaWorks. You may access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also enable you to make quick call replay and browsing and this can also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of linked calls on the saved incidents. The incidents would be managed with a committed tab along with a graphical timeline view. This can allow you to manage multiple incidents in one screen. Once the additional calls are located, they are going to be copied in an existing incident and enable you to create a complete set of relevant calls or media.
If you would like to be sure that it's going to be easier, incidents can be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we deliver and also the personal experience as clients. We always pay attention to your satisfaction more than anything else and we're going to do everything to make certain that you would be pleased and your units could be effectively installed. We also have skilled engineers that take pride in their great service and product installation in Florence, AL.
We also have service departments that are ready to cope with your system together with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have an expert system.
Service
Quality recording samples can offer multiple service agreements in Chattanooga, TN to help suit the requirements of the agency. Our offers usually fall into 3 groups, but we can make custom maintenance plans based on your needs.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There will be software updates and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will offer complimentary web training throughout the warranty period to be sure that the team will have the knowledge in using the software. We surely want you to enjoy using our products so we're going to make sure that you would be confident in using these tools. We can offer on-site training at the time of installation and offer web-training through the 1st year warranty and while it is under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We could also provide reconditioned systems that were actually refurbished to the main performance specifications. To learn more about this, call us right now.