Quality Recording Solutions Offer Very Best Recommends About Digital Logging Recorders In Atlanta, Georgia
Our mission at Quality Recording Solutions is to actually offer a much safer community for everyone and to support public safety specialists. We want to accomplish all these through customized and friendly services. All of these could be feasible through our up to date, reliable and affordable voice and data recordings for all the public safety and support agencies found at the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to handle and offer the requirements of businesses in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The organization always followed its values and their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They fully understand that taking care of a happy and satisfied team of professionals can give them better quality service and customer relations so they've got always been centering on this aspect.
We have over 40 years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will unquestionably know us.
The value of the corporation actually begins on the culture and personal relationships with the clients. We can surely provide the best technical and customized customer service while we are doing what we do. We always kept everything targeted and deliberate and we concentrate on quality. We have been providing a terrific product line in the Eventide Recording Equipment. Our present solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS is also aiding legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support for the items for 7 years.
You can always check our website to find out more about us, our products and services. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very eager to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was proven to manage customer experience from the initial planning and also creates surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very dedicated to his work and he offers the needs of the consumers.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they could offer the requirements of the buyers at all times.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work because he knows that a playback can help someone.
The items:
Eventide
Do you wish to search for an simple to use recording solution that is both dependable and secure? You do not have to go elsewhere as the Eventide recording solutions is what you need.
These recorders are easy to use through the help of MediaWorks software and you may also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continuously on a regular basis to ensure that they could meet the demands of the customers. If you'd like to understand more about MediaWorks, you could always read it on the MediaWorks tab to find out about its capabilities. If you would like to have a live demo of the product, you could call us at this time.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service might also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You'll be able to access it through your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software permits you to organize groups of linked calls into saved incidents. Every incident would really be available for management on a focused tab together with a graphical timeline view. This may enable you to deal with different incidents in one screen.
Once additional calls are located, they're going to be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it would be easier in the foreseeable future, incidents might be saved remotely on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always devoted to the products that we deliver and also your personal experience as customers. Your satisfaction is always important to us and we're going to do everything to ensure that you are going to be pleased and your units will be installed correctly. We've got skilled field engineers that takes pride in their speedy service and product installation in Florence, AL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions can unquestionably offer multiples of service agreements in Pensacola, FL to suit the needs of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that may fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. Also, you can expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There will be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customers would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring may also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make certain that the team will surely have the knowledge to use the software. We want you to enjoy using the merchandise that we offer so we can guarantee that you are going to be confident in using the tools. We are going to provide you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
On these sessions, you and your team could be guided over the process and learn the features of the software. Our main goal is to actually help you use the product with ease and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We can also provide reconditioned systems that were actually refurbished to the original performance specifications. You should call us today to learn more.