QRS (Quality Recording Solutions) Provide You Professional Suggestions About Digital Logging Recorders In Murfreesboro, TN
Our principal mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety professionals. We want to attain all these through customized and friendly services. All of these could be probable through our updated, reliable and inexpensive voice and data recordings for all the public safety and support organizations located at the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we surely have the best equipment to handle and offer the needs of companies in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They pay attention to the hard work and work balance of their employees. They fully realize that looking after a happy and satisfied team of specialists will help bring higher quality service and customer relations so they have been focusing on this aspect.
We've got more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the organization actually starts on the culture and personal relationships with customers. We are going to be able to provide unparalleled technical and personalized customer service while we do what we do. We always kept everything concentrated and deliberate and we focus on quality. We've got been giving a great product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to give support for these products for 7 years.
You could always check our website to find out more about us, our products and services. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our giveaways and contributions to festivities.
Service Area
We are serving various businesses in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We're already excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an excellent leader and he was able to bring a lot of things on the table which could encourage the team. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in giving the demands of customers and he also deals with our team to ensure that everything would be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to provide the best for the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very reliable and he is inspired in his work because he sees that the playback of a call can help somebody else.
The items:
Eventide
If you want an easy-to-use recording solution that's both reputable and secure, you do not have to go anywhere else because Eventide recording samples will help you. These recorders are very simple to use over the help of MediaWorks software and you may even access them on the internet or through a desktop application, which can make the telephone and radio logger more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide will be able to enhance their software constantly and they could always do this regularly to make sure that they're going to meet the demands of customers. If you'd like to know more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. You can also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will enable the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You will be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also enable you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of linked calls with regards to the saved incidents. The incidents will be managed with a devoted tab together with a graphical timeline view. This will help you manage multiple incidents in one screen. Once the additional calls are located, they're going to be copied in an existing incident and allow you to create a complete set of relevant calls or media.
If you want to make sure that it's going to be easier, incidents might be saved remotely on the source digital logging recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our buyers. We consider your satisfaction more than anything else and we are going to do everything to make certain that you will be pleased and your units will be installed.
We have the best engineers that may provide fantastic service and product installation in Rome, GA.
We've got service departments that are already ready to deal with the system along with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you may have a professional system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Tupelo, MS to suit the demands of the agency. Our offerings typically fall into 3 groups, but we can provide custom maintenance plans that can fit the requirements of consumers.
Standard
The standard agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software improvements and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This service agreement will certainly cover remote support and offer access to the help desk. There can also be software improvements and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will become available and 24/7 monitoring. You won't have to think about the parts and labor as they are included.
Training
Quality Recording Solutions could be able to allow you to offer complimentary web training throughout the warranty period to make sure that the team will be knowledgeable to use the software. We're going to want you to enjoy the experience with the merchandise so we're going to do everything to ensure that you'll be confident when you're using the tools. We're going to be sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
Throughout the sessions, you and the team can be guided step by step on the features of the software. Our goal is to help you learn everything that you need to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We may also provide reconditioned systems that were actually refurbished to the main performance specifications. You need to call us right now to learn more.