QRS (Quality Recording Solutions) Give Us Excellent Guidelines Covering Digital Logging Recorders In Tallahassee, Florida
Our mission right here at Quality Recording Solutions is to give a safe community to all and to offer support to public safety professionals. We want to do all these with the use of customized and friendly services and all of it is going to be feasible with our updated, inexpensive and trusted voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We're providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could anticipate that we have everything that the companies in Johnson City, TN.
History And Culture Of The company
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The company is always focused on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees because they realize that looking after a happy and fulfilled team of experts can provide them with better service quality and customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we are.
The value of the company is on the culture and personal relationships with clientele. We will offer the best technical and personalized customer service and do what we do best. We keep our growth intentional and targeted and we are going to also focus on quality services more than anything else. We've got been supplying a great product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is currently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
If you would like to understand more about this, you can check our website. Our products and services could also be found there.
We're also proven to give back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by strategy for special gifts and contributions to festivities.
Service Area
We serve several businesses in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the needs of the consumers and he is also the one who manages our team to be sure that everything will be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to offer the best for the clients.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he recognizes that the a playback of a call can definitely help someone else.
The merchandise:
Eventide
Do you would like to seek out an simple to use recording solution that is both reputable and secure? You do not have to go elsewhere as the Eventide recordings is what you need.
These recorders are simple to use with the aid of MediaWorks software and you can also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving constantly on a regular basis to ensure that they can meet the demands of the consumers. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. If you want to have a live demo of the product, you could call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can undoubtedly allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will hook you up to your NexLog Recorder. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of linked calls. All incidents might be managed with a committed tab along with a graphical timeline view. This will allow you to deal with multiple incidents in only one screen. Once the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of relevant calls or media.
If you want to be sure that it will be easier, incidents might be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the items that we supply and also the personal experience as buyers. We always consider your satisfaction more than anything else and we are going to do everything to make sure that you will be pleased and your units could be effectively installed. We also have the best engineers that take pride in their wonderful service and product installation in Tuscaloosa, AL.
We also have service departments which are prepared to deal with your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you will have an expert system.
Service
Quality Recording Solutions can provide multiple service agreements in Meridian, MS to help suit the requirements of the agency. Our typical offerings will commonly fall into 3 categories, but we can create custom maintenance plans that would fit the requirements of the buyers.
Regular
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor could be included. You may also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There could be software improvements and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software updates and 24/7 monitoring may also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can allow you to provide complimentary web training during the warranty period to ensure that the team would have the knowledge to use the software. We always want you to enjoy this experience with the merchandise so we are going to do everything to be sure that you are confident in using the tools. We're going to make sure that we can offer you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
During the sessions, you and the team can be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We can even provide you reconditioned systems that were refurbished to the main performance specifications. To learn more about this, call us today.