QRS (Quality Recording Solutions) Offer Us Top Help About 911 Recorders In Atlanta, GA
Our primary mission at Quality Recording Solutions is to offer a much safer community for everyone and to also support public safety specialists. We wish to do all these with the usage of personalized and friendly services and all of it will be possible with our updated, inexpensive and trusted voice and data recording samples meant for public safety and support companies situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can expect that we've got everything that the agencies in Macon, GA.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the difficult work and work balance for the employees. They completely realize that nurturing a happy and satisfied team of professionals will help bring better quality service and customer relations so they have been concentrating on this aspect.
We've got over 4 decades of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the organization actually begins on the culture and personal relationships with the customers. We can absolutely offer the best technical and customized customer service while we're doing what we do. We always keep our growth focused and intentional and we're going to be concentrating on quality. We've got been providing a fantastic product line in the Eventide Recording Equipment. Our existing solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support for these products for 7 years.
You could always check our website to learn more about us, our products and services. We also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We offer services to various businesses located in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John definitely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very dedicated to his work and he offers the demands of the consumers.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better since you would find out about the needs and wants of individuals.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology up-to-date and make certain that they are running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work because he knows that the playback of a call will help somebody.
The Products:
Eventide
Are you trying to find an easy to use recording solution that's secure and reliable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are easy to use with the aid of MediaWorks software and you could also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can improve continually on a regular basis to make certain that they are going to meet the demands of the consumers. If you'd like to understand more about MediaWorks, you could always read it on the MediaWorks tab to know about its capabilities. You could also talk to us if you would like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that could enable other NG911 to deposit and obtain data like geo-location and call routing logs. This can allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might enable you to connect your NexLog Recorder. You will be able to gain access to this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to allow you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a terrific help to organize groups of associated calls on the saved incidents because every incident could be managed through a dedicated tab along with its graphical timeline view. This will allow you to control multiple incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and allow you to construct a complete set of relevant media or calls. If you want to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always committed to the items that we deliver and also your personal experience as clients. It is important to meet our consumers and we will do our best to do everything to make sure that you'd be pleased and your units can be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Athens, GA.
The service department is prepared to take care of your system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with an expert system.
Service
Quality Recording Solutions can provide multiple service agreements in Pensacola, FL to help suit the requirements of the agency. Our offerings normally fall into 3 different classes, but we will be able to create a custom maintenance plan that might fit your needs.
Regular
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You can expect software updates and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There will be software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer may have to pay for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It implies that it's going to cover the service and full access to the help desk 24 hours a day and 7 days weekly. The Software updates will be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make sure that the team can have the knowledge to use the software. We unquestionably want you to enjoy using our products so we are going to make sure that you'll be confident in using these tools. We will offer on-site training at enough time of installation and provide web-training through the 1st year warranty and while it is under service contract.
On these sessions, you and your team can be guided throughout the procedure and learn the features of the software. Our primary goal is to help you use the product effortlessly and understand all the features that it may offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You can also call us to understand more about this.