Quality Recording Solutions Give Very Best Info On Eventide Recorders In Hattiesburg, MS
Our mission here in Quality Recording Solutions is to make the neighborhoods a much safer place, offer support to the public safety experts and to achieve these over the best services possible. We will make this probable by giving updated, inexpensive, efficient and trusted voice and data recording samples to public safety and support organizations in the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you can expect that we have everything that you should provide the needs of companies in Atlanta, GA.
History And Culture Of The company
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The corporation has always been focused on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees as they know that looking after a happy and satisfied team of professionals can offer them with better service quality and customer relations. We have more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the business will invariably be on the culture and personal relationships with the clientele. We will offer the best personalized and technical customer service while doing what we can do. We keep our growth intentional and concentrated and we're going to also concentrate on quality services above all else. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
QRS is currently assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for a minimum of 7 years.
You could check your website to learn more about this. Our services and products are all there so you can check it out.
We are also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of special gifts and contributions to festivities.
Service Location
We're presently supplying services to several agencies situated in Georgia and Alabama and we are continuously expanding towards Florida, Tennessee and Mississippi. We are certainly eager to give fantastic quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is devoted to his work and he offers the needs of the customers. He is also the one that guarantees that everything will be appropriately implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time because he can easily know and offer the demands of the clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is up-to-date and running effectively.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work since he understands that a playback of a call may help someone else.
The items:
Eventide
If you need an easy-to-use recording solution that's both reliable and secure, you don't have to go anywhere else because Eventide recording samples can help you. These recorders are very simple to use if you may use MediaWorks software and they're accessible on the web or through your desktop application, which may make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software continuously and they could do this frequently to make certain that they can meet the demands of the customers. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. You may also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could allow you to connect to your NexLog Recorder. You could access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even enable you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also allow you to organize groups of associated calls on the saved incidents since every incident will certainly be managed through a focused tab together with its graphical timeline view. This might be a good way to handle multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you'll like this make this easier, incidents might be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and also the personal experience as consumers. We always consider your satisfaction above all else and we're going to do everything to make certain that you will be pleased and your units can be appropriately installed. We also have the best engineers that take pride in their wonderful service and product installation in Rome, GA.
We also have service departments that are ready to manage your system along with the professional knowledge of your team. By installing the new wiring and repairing the existing installation, we will combine our efforts to make sure that you may have a specialist system.
Service
Quality recordings can offer multiple service agreements in Huntsville, AL to help suit the needs of the agency. Our offerings commonly fall into 3 different groups, but we will be able to create a custom maintenance plan that will fit your needs.
Regular
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You can anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There can be software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer could have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The Software updates could be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can also provide complimentary web training throughout the warranty to period to ensure that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to ensure that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we're going to offer on-site training at the time of the installation and we may also offer web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team could be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also provide service contracts to maintain the performance of the voice logger as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.