Quality Recording Solutions Give You Very Best Advice Covering Voice Loggers In Murfreesboro, TN
Our mission right here at Quality Recording Solutions is to help to make the communities a much safer place, support the public safety specialists and to achieve all this through customized and friendly services. We will make this feasible by providing up-to-date, inexpensive, effective and reliable voice and data recording solutions to public safety and support organizations in the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you may anticipate that we have everything that you have to offer the needs of businesses in Cookeville, TN.
The History And Culture Of The business
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The company has preserved all its core values and provided work balance for all its employees.
This is actually the primary reason why the organization has been flouring for all these years. We all know that nurturing a happy and satisfied team of specialists may lead to better quality service and customer relations. We've got more than 40 years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the company begins on the culture and personal relationships with the consumers. We can offer unparalleled technical and customized customer service while we do what we do well. We always kept our growth focused and intentional and we concentrate on quality above all else.
We have been offering a great product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the existing products in the communication centers. QRS is also aiding legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support and parts for longer than 7 years.
You could take a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're offering our services to several agencies situated in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're definitely eager to offer great quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought many things on the table that might encourage his team members.
The favorite assistance that he usually gives is: take care of your clients or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the demands of our clients and he is also the one that handles our team to ensure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to offer the best for the clients.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running appropriately.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work since he recognizes that a playback will help someone.
The items:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and trustworthy? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use through the help of MediaWorks software and you can also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can improve constantly regularly to make certain that they are going to meet the demands of the customers. If you would like to understand more about MediaWorks, you could always read it on the MediaWorks tab to know about its capabilities. You may absolutely talk to us if you'd like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service may also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might connect you to the NexLog Recorder. You will be able to gain access to it through your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also allow you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software enables you to organize groups of linked calls into saved incidents. Every incident can always be managed on a devoted tab together with its own graphical timeline view. This may permit you to manage different incidents in one screen.
When the additional calls are located already, they will undoubtedly be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To guarantee that it would be easier in the future, incidents might be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we supply and also the personal experience as buyers. We always pay attention to your satisfaction above all else and we are going to do everything to make sure that you'd be pleased and your units can be properly installed. We have skilled engineers who are proud of their great service and product installation in Dothan, AL.
We even have service departments that are ready to manage your system together with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make certain that you may have a professional system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Meridian, MS to suit the demands of the agency. Our offerings frequently fall into 3 categories, but we will offer custom maintenance plans that will fit the needs of customers.
Regular
The normal agreement would really cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you may expect that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You have to know that software updates and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days each week. Software improvements could be available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to make certain that the team could have the knowledge in using the software. We want you to enjoy using the items that we provide so we can guarantee that you'll be confident in using the tools. We are going to offer you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team could be guided in the procedure and discover more about the features of the software. Our main goal is to help you use the product easily and understand all the features that it could offer.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the telephone recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the main performance specifications. To learn more information about the service, you could contact us today.