QRS (Quality Recording Solutions) Offer Excellent Hints Covering Telephone Recorders In Jackson, Mississippi
Our main mission here at Quality Recording Solutions is to provide a more secure community for everyone and to provide support to public safety experts. We want to do all these with the usage of individualized and friendly services and all of it will be probable with our updated, affordable and trustworthy voice and data recording solutions meant for public safety and support organizations situated in the Southeast.
We're providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can expect that we have everything that the businesses in Savannah, GA.
History And Culture Of The corporation
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The corporation has long been focused on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees as they know that looking after a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the company is on the culture and personal relationships with consumers. We can provide the best personalized and technical customer service while doing what we can do. We keep our growth deliberate and targeted and we are going to also focus on quality services more than anything else. We've got been offering a stellar product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers.
As of right now, QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for a minimum of 7 years.
If you'd like to know more about this, you can check our website. Our products and services might also be found there.
We're also proven to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by remembering the dispatches by strategy for contributions and giveaways.
Service Location
We're providing services to different businesses situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're absolutely eager to provide great quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of advice that John normally says is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and makes surveys to installation and training.
He is committed to meet the demands of the consumers to the best of his ability and he always manages our team to be sure that everything can be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the merchandise that we offer can meet the requirements of the consumers.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is up-to-date and running correctly.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is trustworthy and he is recognized to inspire others through his work since he recognizes that a playback of a call will help someone else.
Our Products:
Eventide
Do you wish to hunt for a secure, trustworthy and easy to use recording solution? You do not have to look elsewhere because Eventide recording samples is what you're looking for.
These recorders are extremely simple to use over the MediaWorks software and it could be accessed through the web or desktop application, which can make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the buyers and also the QRS will keep the system up-to-date.
To understand more about MediaWorks, you could read it on the MediaWorks tab to find out about the capabilities of this software. You can call us these days if you'd like to set up a live demo of the product and we're going to show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You can access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even allow you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of associated calls on the saved incidents since every incident will undoubtedly be managed through a devoted tab along with its graphical timeline view. This may be a good method to control multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you'll like this make this easier, incidents could be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and the personal experience of consumers. We always consider your satisfaction more than anything and we will do anything to be sure that you'd be pleased with our products.
We have the best engineers that will offer fantastic service and product installation in Waycross, GA.
We currently have service departments that are prepared to take care of the system along with the professional expertise of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you can have a professional system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Meridian, MS to suit the needs of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that could fit your needs.
Normal
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor will be included. Also, you may expect software improvements and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There could be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the buyers would pay money for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring are also included in this. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to ensure that the team might have the knowledge to make use of the software. We certainly want you to enjoy using our products so we are going to make certain that you'd be confident in using these tools. We are going to provide you with on-site training at the time of installation and offer web-training through the first-year warranty and while it is under service contract.
On the sessions, you and the whole team would be guided in the process and learn about the features of the software. Our primary goal is to help you use the product easily and understand all the features that it may offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We will even offer you reconditioned systems that were refurbished to the original performance specifications. To know more about this, call us at this time.