QRS (Quality Recording Solutions) Provide Top Suggestions About Telephone Recorders In Columbus, Georgia
Our mission right here at Quality Recording Solutions is to offer a much safer community for all and to help support public safety professionals. We would like to do these through individualized and friendly services. All of these will be possible with our up to date, trustworthy and inexpensive voice and data recording samples for public safety and support agencies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, financial institutions and more so we definitely have the best equipment to deal with and offer the demands of agencies in Johnson City, TN.
The History And Culture Of The company
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is the principal explanation why the corporation has been flouring for all these years. We understand the nurturing a satisfied and happy team of experts can bring higher quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the corporation starts on the culture and personal relationships with the consumers. We can provide unparalleled technical and individualized customer service while we provide what we do. We've got always kept our growth concentrated and intentional and we are always centering on quality more than anything else.
We've got been giving a stellar product line in the Eventide Recording Equipment. We are supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also aiding legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for longer than 7 years.
You'll be able to check our website to know more about us and our services and products. We also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We're serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very eager to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a good leader and he has brought a lot of things on the table to encourage his team members.
His favorite assistance is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he manages our team to ensure that they could implement everything appropriately. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will invariably meet the requirements of our clients.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology up-to-date and make certain that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is trusted and he is always inspired in his work because he recognizes that he can help other people.
The merchandise:
Eventide
Are you looking for an easy to use recording solution that is secure and trustworthy? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are easy to use with the help of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is consistently improving their software on a regular basis to ensure that they could meet the demands of the consumers. If you would like to understand more about MediaWorks, you can always read it on the MediaWorks tab to know about its capabilities. If you'd like to have a live demo of the product, you can call us right now.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could connect you to your NexLog Recorder. You could access this through your web browser and in your secure network or also over the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software may also enable you to organize groups of related calls into saved incidents. Every incident can always be managed on a devoted tab together with its own graphical timeline view. This can allow you to deal with multiple incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To ensure that it will be easier in the future, incidents may be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as customers. We always pay attention to your satisfaction and we are going to do the best that we can to make certain that you'll be pleased with the units.
We definitely have the best and the most skilled engineers which could offer wonderful service and product installation in Valdosta, GA.
We've got service departments that are already prepared to deal with the system along with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to guarantee that you are going to have an expert system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Jackson, MS to suit the demands of the agency. Our offerings usually fall into 3 categories, but we will offer custom maintenance plans that might fit the demands of the consumers.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you can anticipate that there would be software improvements and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You need to know that software improvements and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days each week. Software updates may be available and 24/7 monitoring. You won't have to think about the parts and labor as they are included.
Training
Quality Recording Solutions will be able to offer web training through the warranty period to make certain that you and your team would know the way to use your software.
We always want you to enjoy the experience with the products and we will do everything to make sure that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we can make sure that we are going to provide you with on-site training at time of installation and we provide web-training through the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the telephone recorder as technology ages.
We may even provide reconditioned systems that are actually refurbished to the original performance specifications. You could contact us to learn more information on the service and purchasing of the refurbished systems.