Quality Recording Solutions Give Professional Suggestions About Telephone And Radio Loggers In Meridian, MS
Our mission here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety experts. We're going to do all these through the use of individualized and friendly services and it's going to be feasible with our updated, trustworthy and inexpensive voice and data recordings for public safety and support agencies in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we've got everything that the organizations in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was actually founded in 2000 and it has actually developed in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They completely realize that taking care of a happy and fulfilled team of professionals will help bring higher quality service and customer relations so they have been centering on this aspect.
We've got over 40 years of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the company actually starts on the culture and personal relationships with customers. We can absolutely provide the best technical and personalized customer service while we're doing what we do. We always kept everything targeted and deliberate and we focus on quality. We have been offering a great product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to provide support for these products for 7 years.
You may take a look at our website to learn more about us, our product and the services that we provide. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are supplying services to different businesses situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John undoubtedly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your buyers or somebody else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of our clients and he is also the one that manages our team to guarantee that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can provide the needs of the clients all enough time.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is a great multi-tasker and he can also keep our technology updated and make sure that everything will run correctly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he understands that it will help other people.
The merchandise:
Eventide
Are you searching for an simple to use recording solution that is secure and trustworthy? You don't need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are really easy to use through the assistance of MediaWorks software that you may access through the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving continually regularly to make certain that they can meet the demands of the buyers. If you want to understand more about MediaWorks, you can always read it on the MediaWorks tab to understand more of its features. You could undoubtedly talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will enable the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would allow you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may also allow you to organize groups of related calls on the saved incidents since every incident will absolutely be managed through a devoted tab along with its graphical timeline view. This can undoubtedly be an incredible method to deal with different incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you want to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and the personal experience as consumers. We pay attention to your satisfaction and we're going to do everything to ensure that you'd be pleased and your units can be installed. We also have skilled engineers that take pride in their terrific service and product installation in Athens, GA.
We also have service departments that are prepared to deal with your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to be sure that you may have a specialist system.
Service
Quality recording solutions will offer multiple service agreements in Chattanooga, TN to help suit the demands of the agency. Our offerings commonly fall into 3 different classes, but we're going to be able to create a custom maintenance plan that would fit your needs.
Standard
The normal service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the corporation hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software improvements and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer could have to pay for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. It means that it will cover the service and full access to the help desk 24 hours a day and 7 days weekly. The software updates can also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can enable you to provide complimentary web training through the warranty period to ensure that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the merchandise so we are going to ensure that you are confident in using the tools. We will ensure that we will offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During the sessions, you and the team can be guided step by step on the features of the software. Our principal goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We might also provide reconditioned systems that were actually refurbished to the original performance specifications. You should call us at this time to learn more.