Quality Recording Solutions Provide Very Best Info On Telephone Recorders In Murfreesboro, Tennessee
Our principal mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety experts. We want to do these with the help of customized and friendly services. All of these could be probable through our up-to-date, trustworthy and affordable voice and data recordings for all the public safety and support companies found at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to take care of and provide the requirements of organizations in Johnson City, TN.
The History And Culture Of The business
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The organization has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the business has flourished due to these values. We all know that nurturing a happy and satisfied team of professionals could lead to higher quality service and customer relations. We have more than Forty years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business begins on the culture and personal relationships with the customers. We can surely offer unparalleled technical and individualized customer service while we're giving what we do. We have always kept our growth concentrated and deliberate and we're always centering on quality more than anything else.
We have been providing a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the existing products in the communication centers. QRS is also aiding legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for at least 7 years for all our products.
You could always check our website to know more about us and our products and services. We also enjoy giving back to the individuals that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We're serving several businesses in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're already excited to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John undoubtedly leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your clients or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was known to deal with customer experience from the initial planning and also creates surveys to installation and training. He is very devoted to what he is doing and he provide the demands of the buyers and also the one who handles our team to be sure that everything will be implemented appropriately.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they can provide the requirements of the buyers at all times.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology up-to-date and ensure that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work because he understands that he can help other folks.
The Products:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and dependable? You don't need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are really easy to use through the assistance of MediaWorks software that you could access on the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can improve continuously frequently to be sure that they will meet the demands of the customers. If you want to know more about MediaWorks, you could always read it on the MediaWorks tab to know more of its features. You can undoubtedly talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service can be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You'll be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually permit you to make quick call replay and browsing and it's going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls on the saved incidents. All incidents can be managed with a focused tab along with a graphical timeline view. This may enable you to manage multiple incidents in only one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of related calls or media.
If you'd like to be sure that it'll be easier, incidents may be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of clients. We consider your satisfaction more than anything else and we're going to do everything to make sure that you are going to be pleased and your units can be installed.
We have the best engineers which could provide wonderful service and product installation in Florence, AL.
We currently have service departments that are prepared to take care of the system along with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to make certain that you may get a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Chattanooga, TN to suit the requirements of the agency. Our offerings will commonly fall into 3 groups, but we will offer custom maintenance plans that could fit the requirements of the buyers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software improvements and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This service agreement will definitely cover remote support and provide access to the help desk. There may also be software updates and remote monitoring. With this kind of plan, a service charge would be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it can cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates may be available and 24/7 monitoring. You will not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions could be able to offer complimentary web training throughout the warranty period to make certain that your team may have the knowledge to make use of the software. We always want you to enjoy this experience with the items so we are going to do everything to make certain that you're confident in using the tools. We will make certain that we can offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team could be guided step by step over the features of the software. Our principal goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of telephone recorders as technology ages. You may also call us to learn more about this.