Quality Recording Solutions Give You Professional Help About Telephone Recorders In Tallahassee, FL
Our mission here at Quality Recording Solutions is to provide a much safer community for all and to help support public safety professionals. We would like to do these through customized and friendly services. These things could be feasible because of our updated, inexpensive and dependable voice and data recordings meant for public safety and support agencies in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, finance institutions and more so we absolutely have the best equipment to deal with and provide the demands of businesses in Macon, GA.
The History And Culture Of The company
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The company has always maintained its core values, strong devotion to family values, difficult work and also work balance for all the employees.
For all these years, the organization has flourished because of these values. We know the nurturing a fulfilled and happy team of experts can bring better quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. Essentially, responders, officials and also telecommunicators know who we are.
The value of the business would actually begin on the culture and personal relationships with the customers. We will offer unparalleled technical and customized customer service while we do what we do well. We've got always kept our growth concentrated and deliberate and we are always focusing on quality above all else.
We've got been providing a great product line in the Eventide Recording Equipment. We are providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for longer than 7 years.
You'll be able to examine our website to understand more about us and our services and products. We might also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a great leader and he has brought a lot of things on the table to encourage his team members.
The favorite assistance that he typically gives is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in supplying the demands of buyers and he also handles our team to make certain that everything will be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give fantastic services to clients.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very trustworthy and he is inspired in his work as he understands that the playback of a call may help somebody else.
The merchandise:
Eventide
If you'd like an easy-to-use recording solution that's both trustworthy and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are extremely simple to use over the help of MediaWorks software and you could even access them online or through a desktop application, which might make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to boost their software consistently and they can always do this regularly to make certain that they're going to meet the demands of buyers. If you'd like to learn more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You can also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can hook you up to your NexLog Recorder. You may access this through the web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software permits you to organize groups of related calls into saved incidents. Every incident can always be managed on a committed tab together with its own graphical timeline view. This will allow you to deal with multiple incidents in one screen.
When the additional calls are located already, they're going to absolutely be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it would be easier in the future, incidents could be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we deliver and also the personal experience as buyers. We always consider your satisfaction more than anything else and we are going to do everything to be sure that you are going to be pleased and your units can be effectively installed. We also have the best engineers that take pride in their wonderful service and product installation in Vicksburg, MS.
We even have service departments that are ready to deal with your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we will combine our efforts to ensure that you may have a specialist system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Biloxi, MS to help suit the needs of the agency. Our offers commonly fall into 3 groups, but we will make custom maintenance plans based on your needs.
Regular
The standard service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There would be some software updates and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software updates and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to allow you to provide complimentary web training during the warranty period to make sure that the team can be knowledgeable to make use of the software. We will want you to enjoy the experience with the products so we're going to do everything to make sure that you will be confident when you're using the tools. We are going to be sure that we can offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
During the sessions, you and your team might be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their voice recorder as technology ages. You may also call us to understand more about this.