QRS (Quality Recording Solutions) Provide Top Tips About Eventide Recorders In Savannah, Georgia
Our mission here in Quality Recording Solutions is to make the neighborhoods a much safer place, offer support to the public safety professionals and to achieve these over the best services possible. We could make it feasible by giving up to date, trusted, affordable and efficient voice and data recordings to all the public safety and support organizations located at the Southeast.
We have a lot of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you can expect that we have the proper equipment to provide the needs of any organizations in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They completely know that looking after a happy and fulfilled team of professionals may help bring higher quality service and customer relations so they have been focusing on this aspect.
We have more than forty years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation starts on the culture and personal relationships with clientele. We are going to be able to provide unparalleled technical and personalized customer service while we do what we do. We always keep our growth targeted and deliberate and we are going to be centering on quality. We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS can even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support for the merchandise for 7 years.
You could check out our website to understand more about us, our product and the services that we provide. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our giveaways and contributions to festivities.
Service Location
We're currently giving services to various agencies situated in Georgia and Alabama and we are constantly expanding towards Florida, Tennessee and Mississippi. We are surely excited to offer wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a large fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought many things on the table that will encourage his team members.
The favorite piece of assistance that John always says is: take care of your consumers or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the demands of our buyers and he is also the one that manages our team to guarantee that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they can provide the demands of the buyers all enough time.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running properly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trustworthy and he is known to inspire others through his work since he understands that a playback of a call will help somebody else.
The items:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and trustworthy? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are really simple to use over the aid of MediaWorks software that you can access on the internet or a desktop application, which can make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving constantly on a regular basis to be sure that they can meet the demands of the customers. If you need to find out more about MediaWorks, you may read this on the MediaWorks tab to learn about its features. You could also talk to us if you want to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that could enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This will enable the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You could access this using your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software may also enable you to organize groups of related calls into saved incidents. Every incident would really be available for management on a dedicated tab together with a graphical timeline view. This will enable you to manage multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To guarantee that it will be easier in the future, incidents might be saved remotely on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always dedicated to the items that we supply and also your personal experience as buyers. It is important to fulfill our consumers and we will do our best to do everything to make sure that you'll be pleased and your units can be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Rome, GA.
The service department will definitely be prepared to deal with the system along with the professional knowledge that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with an expert system.
Service
Quality Recording Solutions will offer multiples of service agreements in Biloxi, MS to suit the requirements of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that may fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. Also, you could anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There may also be software improvements included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer could be spending money on the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to be sure that the team can have the knowledge to make use of the software. We want you to enjoy using the products that we provide so we can guarantee that you are going to be confident in using the tools. We are going to provide you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team could be guided in the procedure and learn about the features of the software. Our goal is for you to make use of the product feeling at ease and you fully understand the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. You can also call us to know more about this.