Quality Recording Solutions Provide You Very Best Guidelines On Call Loggers In Tupelo, MS
Our principal mission at Quality Recording Solutions is to help provide a more secure community for all and to support public safety specialists. We wish to do these over the help of personalized and friendly services. All of these can be probable through our up-to-date, trustworthy and affordable voice and data recording solutions for all the public safety and support businesses found at the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to manage and provide the needs of companies in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and work balance for the employees. They understand that taking care of a fulfilled team of specialists will offer higher quality service and customer relations.
We have more than 40 years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the organization starts on the culture and personal relationships with customers. We can undoubtedly offer unparalleled technical and personalized customer service while we are doing what we do. We always kept our growth intentional and concentrated and we're centering on quality. We've got been providing a great product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS may even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You need to check our website to learn more about us, the items that we offer and the services that we offer. We also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We serve different businesses in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a great leader and he has brought lots of things on the table to encourage his team members.
The favorite piece of assistance that John always says is: take care of your clients or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of the consumers and he is also the one who handles our team to be sure that everything will be properly implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they can offer the needs of the consumers all the time.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he recognizes that the a playback of a call can unquestionably help somebody else.
Our Products:
Eventide
Do you want to seek out a secure, reputable and simple to use recording solution? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are very simple to use through the MediaWorks software and it can be accessed over the web or desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software on a regular basis to help meet the demands of the buyers and at QRS keep the system up-to-date.
If you would like to understand more about MediaWorks, you may read it on the MediaWorks tab and find out about the features of the software. You may call us now if you really need to set up a live demo of the product and we will show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You'll be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also allow you to make quick call replay and browsing and this can also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of connected calls with regards to the saved incidents. The incidents will be managed with a focused tab along with a graphical timeline view. This can help you deal with multiple incidents in one screen. When the additional calls are located, they are going to be copied in an existing incident and allow you to create a complete set of appropriate calls or media.
If you would like to make certain that it'll be easier, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the products that we deliver and also the personal experience as consumers. We always consider your satisfaction more than anything and we will do anything to be sure that you'll be pleased with our products.
We've got the best engineers that will offer terrific service and product installation in Gainesville, FL.
We presently have service departments which are prepared to take care of the system along with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we're going to combine our efforts with you to ensure that you will have an expert system.
Service
Quality Recording Solutions can offer multiples of service agreements in Knoxville, TN to suit the requirements of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that may fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor could be included. You can even expect software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There can also be software improvements included together with remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer could be paying for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring may also be included on the premium package. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make sure that the team can have the knowledge to make use of the software. We want you to enjoy the use of our products so we will guarantee that you are going to be confident to use these tools. We're going to offer you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our main goal is to help you use the product without difficulty and understand all the features that it can offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice recorder as technology ages. We could also provide reconditioned systems that were actually refurbished to the main performance specifications. To understand more about this, call us today.