QRS (Quality Recording Solutions) Offer You Very Best Hints Covering Eventide Recorders In Chattanooga, TN
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to provide support to public safety experts. We're going to do all these through the use of individualized and friendly services and it's going to be feasible with our up-to-date, trusted and inexpensive voice and data recording solutions for public safety and support agencies in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can expect that we've got everything that the organizations in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They fully understand that looking after a happy and fulfilled team of professionals can give them higher quality service and customer relations so they have always been concentrating on this aspect.
We've got more than forty years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the corporation starts on the culture and personal relationships with clients. We can surely provide the best technical and customized customer service while we're doing what we do. We always kept our growth deliberate and focused and we are centering on quality. We have been giving an excellent product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to give support for these products for 7 years.
You should check our website to learn more about us, the items that we provide and the services that we provide. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We offer services to various companies located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very excited to offer the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought many things on the table that could encourage his team members.
The favorite advice that he normally gives is: take care of your customers or someone else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of the customers and he is also the one who handles our team to ensure that everything could be appropriately implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they can provide the demands of the consumers all enough time.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology can be up to date and efficiently running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can undoubtedly help somebody else.
The merchandise:
Eventide
If you want to discover an easy to use recording solution that's secure and trusted, you do not need to go elsewhere since Eventide recording samples is here to help you. These recorders are really simple to use through the help of MediaWorks software and you can access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to improve their software consistently and they can always do this regularly to make certain that they're going to meet the demands of clients. If you'd like to find out more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You could also speak with us if you want a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may actually let the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may enable you to connect your NexLog Recorder. You could access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even allow you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a good help when organizing groups of connected calls on the saved incidents since every incident will surely be managed through a focused tab together with its graphical timeline view. This may surely be a fantastic way to control different incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also enable you to develop a complete set of appropriate calls or media. If you'll like this make this easier, incidents might be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of consumers. We consider your satisfaction above all else and we are going to do everything to make sure that you'll be pleased and your units will be installed.
We have skilled engineers that are very professional and they offer terrific service and product installation in Athens, GA.
We've got service departments which are already prepared to handle the system along with the professional knowledge of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you may have a specialist system.
Service
Quality Recording Solutions will offer the multiple service agreements in Meridian, MS to suit the needs of the agency. Our offerings normally fall into 3 classes, but we will offer custom maintenance plans that will fit the demands of the consumers.
Standard
The regular agreement would really cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software updates and 24/7 remote monitoring and the service can be charged outside of the corporation hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You must know that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it could cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software improvements will unquestionably be accessible and 24/7 monitoring. You'll not need to bear in mind the parts and labor because they are all included.
Training
Quality Recording Solutions will be able to enable you to offer complimentary web training during the warranty period to ensure that the team could be knowledgeable to use the software. We are going to want you to enjoy the experience with the products so we're going to do everything to make sure that you will be confident when you're using the tools. We will also make sure that we may offer on-site training at the time of installation and provide web-training on the first-year warranty and while it is under service contract.
Through the sessions, you and your team can be guided step by step through the features of the software. Our goal is to help you learn everything that you need to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We might also offer reconditioned systems that were actually refurbished to the main performance specifications. You could call us to learn more about this.